August 2022 by Brandon Sickbert
I had a 9:00am U-haul in-person pick up scheduled. By 10:15am, there was still NOBODY at the business to give me the keys for the truck. By that time, it was too late for me to be able to do the job had rented the truck to do, and had to cancel the reservation, still without anyone showing up, and no call from anyone. (And a smart-phone key pick up wasn't an option in this instance, as a fallback).If there was some kind of emergency, then I can understand that things happen. Still kind of weird that nobody would be at the business at all, even if the owner had an emergency. Extremely frustrating.