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November 2023 by Ticwith
I had a very very bad experience here with my wife. We came in with her engagement ring because day-to-day wear was causing problems. It was offered to be recast in white gold, as the original was silver, and the durability was not what it needed to be for everyday wear. This was all fine.The problems began when I asked about the process. The person I was talking to was not the head jeweler guy, and I wish I had a recording of the conversation. I recommend if you go here and have specific word done you either record the conversation or make sure every last important detail is in writing.I was first assured that with a casting, the ring would look just as good as the original. I was skeptical of this, as the ring was one with lots of knots in the design, and holes in the ring. Something I would expect a casting to do a bad job with because you can't really get the casting material in all the crevices because removing the ring would necessarily break those internal connections. I asked if they thought they could truly get all that detail with just a casting. I was told yes. I'm not a professional jeweler, my experience with casting is with pewter pendants cast in sand at the Renaissance Faire, so I took their word. Maybe they had something more sophisticated. We also talked about transferring the stones from the original to the new one. I was told I would get the original ring back. I asked _SPECIFICALLY_ if they were confident they could remove the stones non-destructively, as we did want the original back even with stones removed. I was told yes.Fast forward to the recast ring. The detail wasn't any good and when I asked for the original back I was told it had to be destroyed to remove the stones, and that it was unreasonable for me to think it wouldn't be. I had explicitly asked about this and had I been told it would be destroyed I honestly might have backed out. Even if they tried and found they couldn't, I would at least expect a call to make sure I was okay with the destruction first. I was treated as though they made all this clear ahead of time and as though I didn't ask questions about this. I was told specifically I would get the original back.Over the course of about a year we were looking at backing out and the jeweler offered other attempts at making the ring better. I applaud the efforts to fix it. The appearance did improve from attempt to attempt, but ultimately, as it was a design my wife found personally meaningful, it never looked right. I do think he did his best with the situation that got bad, and it looks like it was a communication problem coupled with an accidental over-promise.A few more attempts later, and some more money spent, we ultimately backed out of the whole thing and just asked to take the stones back because that was the only part of the original that wasn't destroyed. In the end we got back the subpar ring as it was, and they did ultimately refund some of the cash, which I do appreciate. They certainly did work and that's worth something, but we are left with the original ring I proposed to my wife with being destroyed, and a different ring she is never going to wear.Overall I do think this all happened from honest mistakes, but it really sucks it caused permanent problems. I would have given 1 star, but the head jeweler did a reasonable partial refund, so my experience at least warrants 2 stars.So just be warned. If you go here to get work done, make sure if there is anything particularly important to you, it gets written on the work order or otherwise recorded. Do not just take it on someone's word. I think that might have avoided this whole mess.
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February 2023 by Antonella Dable
There aren’t enough words to share what a wonderful experience it is to work with everyone at Twin Jewelers. Their care, knowledge and expertise is evident. Gregg Fox exceeded my expectations with designing things for me. I highly recommend them for gifts and to spoil yourself too!
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November 2022 by KeriAnne Murphy
Stopped in on a recommendation to get a cross for my niece's christening. They were so incredibly helpful and everyone was so nice! Walked out with a beautiful necklace for my soon to be goddaughter! Going back to have then reset my engagement ring. Highly recommend!
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September 2022 by Julia H.
Needed a ring resized and it turned out great, now it fits and is no longer broken, thanks!
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July 2021 by Jameson A.
I went there to get my gold necklace fixed end it only took about 10 minutes. The staff there were incredibly nice and helpful in the hospitality was amazing. I would certainly go back there if I needed any other jewelry fixed. 10 out of 10 recommend.
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March 2021 by Nancy T.
We went to Twin Jewelers yesterday as it was recommended by many. We met with the owner, Greg. My husband needed a sentimental family bracelet repaired. Greg offered us a couple of options. He replaced the clasp, adjusted the size of the bracelet, soldered and polished it. He did a great job at a very reasonable price during the short period of time that we were there. We were very happy and would definitely recommend him.
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September 2020 by Patty Martin
Very pleasant and nice people. Had to bring an ankle bracelet in for repair. Very pleased with their service. Will use them again.
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May 2020 by Mary Ann DeRosa
Excellent customer service with a smile and very comfortable, relaxed vibe. Everyone is special in this shop!
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January 2020 by Cate B.
I went to Twin, after having a not so pleasant experience at another shop, to have my stone tightened. The woman helped me right away, was friendly, informative, and helpful. Although I was not there to shop,I did notice the beautiful inventory and will definitely go back.
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August 2019 by Stephanie G.
I was a first time customer when I brought my 5 month old daughter in to get her ears pierced and I was welcomed by friendly smiles and staff, as though they've known me for years. It was my first time bringing one of my children to get their ears pierced, and I was very nervous. All of my fears were calmed by the staff and especially the owner Greg. Greg was the person who pierced my daughters ears. He thoroughly explained the process to me, what he was using to pierce her ear, and also explained what I should expect, and how to manage after the piercing. He was incredible. I really can't say enough great things about them and now, my pediatrician will be referring this location to all the nervous first time mommies who need to get through this experience with ease... without breaking the bank and confidence in knowing that you'll be getting their ears pierced in a safe and clean place. I will not go to another jeweler, I've encouraged all of my family and friends to use them. They have a customer for life. As a side note, I waited to write this review to make sure all went well post piercing (no pun) as far as healing, and support if there was an issue and all went well. No infections and no problems at all - Thank you again to everyone at Twin Jewelers! #yourtwinning in the jewelry AND customer service biz
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July 2019 by Robert Scarano
I popped in to have a watch battery replaced on a Saturday afternoon. The staff is extremely friendly and welcoming, which made for an extra pleasant experience. Price and service are great, too!
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June 2019 by Jordana Kaltner
I just got my engagement ring back from being sized- they did an absolutely beautiful job. My ring fits PERFECTLY and it has never been shinier. Awesome work.
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March 2019 by Regina Hohl Maguire
Gregg transformed my mom's engagement ring - it's beautiful
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February 2019 by Paige Bentley Power
Gregg is a genius!! He quite literally took what I had in my head and created a masterpiece! Here is the before and after!! Thank you Gregg!!! I could not be happier!!!
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September 2018 by Clary Indiana Bonville
Had the BEST experience today at Twin Jewelers! My daughter got her ears pierced and she didn't flinch. Fantastic service and great results.
