Optimum, located in Port Jefferson Station, NY, offers cell phones, accessories, and a variety of services including Internet and TV plans. Customers appreciate the live in-person support from knowledgeable Retail Specialists who provide white glove service. Many reviews highlight the exceptional assistance from employees, who go above and beyond to solve problems and ensure customer satisfaction. For instance, one customer noted the patience and determination of staff members in resolving a billing issue, while others praised the professionalism and helpfulness of the team. Despite the positive experiences, some customers expressed concerns regarding the efficiency of equipment returns, suggesting a dedicated drop-off area for canceled services. Additionally, a few noted that online reservations did not guarantee immediate service, which led to some frustration during busy periods. Overall, Optimum is recognized for its great customer service, but some improvements in process efficiency could enhance the experience further.
Xavies was so wonderful to work with. He made the process seamless and worked to help get us the best available deals. Highly recommend going to see him at this location!
April 2026
I'm not sure about the other customer service reps, but the person that I dealt with every time I walked in there was absolutely such a cheerful,helpful & positive guy, personally I'm glad I got him all three times I had to go there.
April 2026
Marv and Jessie were extremely helpful and patient employees. They made the experience very easy.
