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July 2025 by Karina Brodsky
I walked in today very stressed over transferring over the info to my new phone I thought I had lost so much. Abdul was so sweet from the beginning on me entering the store. He was so calm and helped me solve.everything within 5 minute. Made my day. Thank you.
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June 2025 by mahnaj mustafa
Highly appreciated
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June 2025 by Jonathan Jarpa
Deceptive, bait and switch practices at this AT&T store! Please Beware. I am actively pursuing this issue to have these fraudulent charges removed, including having already filed a formal complaint with the Better Business Bureau (BBB). Customers deserve transparency, not hidden fees and false promises.
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June 2025 by karen escobar
So inconvenient for the future update your times on the doors according to your sign, you're open 11 to 5 on Sundays
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June 2025 by Jacques Ambron
Very helpful solving my problemS
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June 2025 by Kristina Meerovich Simone
Beware of the AT&T store on Main St. I usually don’t post warnings, but I don’t want others to be misled. A few months ago, I went in to upgrade my phone. While they seemed helpful, they secretly added an extra line with a top-tier plan and downgraded my existing lines from the Elite plan — likely to hide the cost difference. Since my bill is automated, I didn’t catch it right away. I ended up paying significantly more for a line I never used and got worse service overall.
We’ve been with AT&T for over 20 years with no major issues, but this store is deceptive. Many others on Google Reviews report similar experiences. They now claim to be under “new ownership” — the same excuse they gave months ago. Don’t trust it. Avoid this store at all costs.
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June 2025 by Sascha Uzzell
Incredibly efficient fast and informative. Very patient as we changed over four phones for a whole family not to mention kind and good people.
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July 2024 by Denise Johnert
The AT&T Store on Main Street in Port Washington is now under new management. I had to stop in with a major issue and the new manager Fahad Saadi handled the situation beautifully. He has such a calm demeanor and reassured me that the issue would be corrected. He was not only helping me, but others as well, and I was amazed to witness this young man’s ability to please everyone while working so efficiently.
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July 2024 by Segundo Mendoza
Ahmad was super helpful
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July 2024 by A S
Very clean store always opens on time not like some other stores that I have been to!
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May 2024 by Meghan Kelly
Wish I could give this place negative stars. Came in to do a simple upgrade, left $300 in the hole unbeknownst to me. They gave me my upgrade, provided accurate information on the phone and trade in program I saw online, but scammed me out of an upgraded service. They kept insisting a fifth line is free and if I opened a new phone line with them, my bill would stay the same and I could get a better deal on the phone. I was not eligible for the promo online because it was for new customers only, as stated in the fine print on the website, no problem. They then kept saying I'd get the phone fully discounted if I opened this fifth line. I trusted them despite it all sounding strange and too good to be true. What they did next baffled AT&T corporate and myself. I got a bill $300 higher than normal at the end of the month. Not only was I paying full price for a fifth line, they also went into my account without my permission 3 different times over the week after I went into the store and made changes to my service plan without my knowledge or consent to try and hide the extra costs I would not be paying every month. They removed our international calling plan (and we got changed for international fees, as my parents were out of the country for a month) but we also got charged fees for making changes to the plan within the contract time, as three of our four devices were on a contract trade in offer. They removed our data plan and bumped us down a few tiers on the calling plan to try and cover up for all the extra money I was being changed for the fifth line. I called AT&T corporate and when the woman reviewed my account after I stated something was wrong, she immediately opened with "oh god, what did they do here? I am not sure what is going on here, but none of this looks right and I will do my best to fix it for you". Luckily, they messed with it so much and obviously that corporate was able to solve my issues, remove all of the fraudulent charges and return our service to normal at no cost because the fraud was so clear. The whole thing caused me dozens of hours in hold music and confusing phone calls with customer service. I will never be returning and am shocked how they are still in business. They are obviously just trying to open more lines for profit and pull a fast one on customers who aren't paying enough attention to their bills and services.
AT&T has been a reliable company to me, right by me after I reported the issue, but this place should get shut down for all of these issues. I see by the reviews I am not the only one. For anyone who feels like they had a good experience, really review your next bill to ensure you did not fall victim to the scam as well.
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January 2024 by Dana Davidson
DO NOT EVER GO TO THIS STORE!! THEY SCAM PEOPLE AND PUT FRAUDULENT NUMBERS ON ACCOUNTS!! DO NOT TRUST THEM
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December 2023 by Snow Wolf
Went in yesterday to upgrade my phone. Super helpful and friendly workers. They transferred my data and had me out of the store in less than 30 minutes.. Definitely recommend going here !!
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November 2023 by Aleksey Korshikov
Terrible service, did not solve my problem. In all cases they recommend calling 611
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October 2023 by Raymond Lee
I upgraded 5 phones for my family recently, as AT&T had a nice promotion going on.Bani was amazing throughout the whole process, from plan changes/selection, promotion explanation, phone ordering to the trade-in process. Received amazing professional and knowledgeable service from Bani and the other guys who work in the store, but special shout to Bani, who went above and beyond in customer care. Highly recommend.
