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April 2020 by Michael M.
65 Shore Rd, Port Washington, NY 11050 Warning!! Good evening all my Nassau friends, Today I had an awful shopping experience at the Stop and Shop located in Port Washington. While checking out my items I realized that this so called manger was not wearing his gloves nor a mask. I was not going to stay quiet about this so when I asked him where is his mask and gloves he became defensive and threatened to call the police. I told him to do so and I would kindly have a word with the police as well. He then threatened to not ring up the rest of the items and to leave "his" store. I was then approached by another manger named Liz. I explained my concern and all she could say was sorry about that. This for me is a huge problem. Its people that like that are not taking this serious and believe they are an exception to the advisory. Wear your mask and gloves and stay home. I'm not opening this up for debate. Save that talk for your own page. I'm simply informing anyone near the area to consider avoiding the Stop and Shop located in Port Washington. They are unprofessional and disgusting. I'm completely disgusted and I hope this message finds you well. Unprofessional Manager name is Edgar. If that's his real name. Please share and spread the word. Have a good night and be safe!! @stopandshop #disgusted #stopspreadingthis
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March 2020 by L M.
Stop and Shop, always there to remind you of how awful they can be even in the midst of a worldwide health crisis. Picked up some organic strawberries at an outrageous price - get home to find out they are moldy. Oh, and just to be super sweet they aren't accepting refunds or returns of any kind. The greens were wilted and lifeless. So much of the produce looked way passed it's prime. Also, why the sudden price gouging? Screw this place.
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February 2020 by Toula H.
First off when you walk In this shop and stop your instantly impressed . They have the flower section right by the door which brings this natural feel to the place . The organizational this store in my opinion is perfect . It's like fruit , vegetables, cheeses , meats fish , condiments, canned good , pasta then house hold goods . Nothing is mixed in together . The store is super big , it's clean , everyone is so nice that works there . Moving to Port Washington a few days ago I was nervous about finding a good super market but shop & stop is definitely my go to now!
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February 2020 by Daniella R.
STORE #0546 PORT WASHINGTON LI, NY I was denied purchase when buying alcohol at stop and shop for my super bowl gathering with my family because three of my friends were with me. I am of age with a valid ID. The woman at the register asked for my birthday and range me up, when one of the products was not scanning, she called over the assistant manger who saw my purchase of alcohol, removed it from the system and said I wouldn't be able to buy it if the three of my friends didn't show they're ID. I feel profiled for my age and they weren't able to give me a valid reason as to why this was the case except that it was a policy and some other ridiculous assumptions. I even asked if they were outside would I with my own purchase, card, and ID would I be able to buy it and they said "no because we know they are outside". What if I didn't even know them? It's my own decision what I do after purchase and I'm aloud as a 21 year old adult to purchase alcohol in the state of New York. This was absolutely ridiculous, given that I myself have been with my mom, cousins, and older friends when I was underage and was never questioned for an ID for THEIR OWN purchase. I would love to see a policy written in a hand book because that has never been the case EVER at any Stop and Shop. I am outraged to be denied a service because of their assumptions and opinions instead of following the law, because I have never heard of this in my life. The manager and assistant manger are incompetent and cannot come up with valid reasoning or solutions. They talk down to you and profile you based on age and their assumptions. Will never be coming back here, awful experience.
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November 2019 by Nicole I.
Their customer service people repeatedly harass my 71 year old mother for no reason. They follow her around the store, as if that is what "customer service" really means. Maybe they should be cleaning the dog p*** and the bathrooms, so that we don't get e.coli from their produce (fecal matter travels alarmingly fast), or from touching anything else, and not age related harassment. It's illegal.
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November 2019 by Mark T.
The store management is the worst! Carol the service manager is most incompetent person I have ever experienced in a customer service business. The store is consistently dirty and not stocked. The worst of the worst!! Yuk!!
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November 2019 by Brad T.
What can you expect from Stop and Shop. However this one seems less clean than most Stop and Shops. I come here because it is close to my place and it is convenient. I wish they can improve the customer experience.
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October 2019 by James S.
Inventory levels are extremely inconsistent. Store is always dirty, never anyone around to help. I get it's a busy store, but all the more reason to hire proper staffing levels. Management has lots to learn, I will be limiting my visits from now on.
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October 2019 by Marion M.
Just a "heads up": Watch where you walk in this store. As I was walking toward the dairy aisle today I saw a woman in the store with a dog on a leash. There was zero indication that it was a service dog. When I got to the dairy aisle I noticed three areas of dog waste on the floor. It had been stepped in and tracked. Went immediately to Customer Service to report it. Back to dairy aisle and employee had cleaned up one area, left the rest. Back to Customer Service, was told they don't stop people with dogs because everyone claims it's a service dog. I said could you at least make sure the waste is cleaned up quickly. When I cautiously returned to dairy aisle, dog p*** was still there but with yellow cone near it. Dog waste remained on the floor at least as long as I was in the store, which was about half an hour. I want a grocery store that cares about cleanliness. Lack of competition in Port Washington is a real problem.
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June 2019 by Naga Raj
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June 2019 by Justin Wortham
I wasted time going to two Safeways yesterday only for both of their Coinstars to be out of order. Had to get my cash from customer service. Never had any problem with Coinstar before so I am disappointed and in the future hope you can inform people when your machines are down.
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June 2019 by Kriss Saraiva
just used one of the machines , had over 50 dollars in charge it stopped counting at 16 91 and screen said " your coins are safe contact a store employee " .. after standing there an hour and the store manager calling coin star REPEATEDLY to no avail I lost 30 dollars ..
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October 2018 by Lisa Gange
The machine didnt count my coins right , so now they are suppose to send me a check for the difference , minus another fee. After their machine took my money and then take forever to get it back they charge me more money to get my money back. What is wrong this company,!!! Thieves is what they are! Never again. Thank you coin star for the inconvience.
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August 2018 by Greg Novak
**Update** As can be seen below Coinstar contacted me about my problem. They were very gracious and professional, and rectified the situation. I appreciate their customer service folks and I have modified my rating. Personally, I do believe they have more to improve, their response was nothing more than amazing. In short, they made sure I received the full amount of the coins I deposited as an Amazon eGiftCard, which is what I wanted I'm the first place. Cudos to your team.
