Shields Plumbing & Hardware has a long-standing reputation for friendly and helpful service. Customers appreciate the staff’s willingness to go out of their way to assist with various needs. One reviewer shared how Patty, an employee, helped repair a broken shoe with glue, making her day. Another customer praised Patty and Kevin, the owners, for their kindness and excellent service, especially when filling propane tanks for a French boat. Patty’s gentle and artistic touch even entertained young children with sketches, highlighting the family-oriented atmosphere. In addition, the store's front staff are noted for their patience and attentiveness. One customer mentioned how a helpful employee provided advice on fixing an old, frozen faucet, even texting a photo to get an expert opinion. This staff member showed no pressure to buy but offered options suited to the customer’s future plans. Customers also value the store’s willingness to assist with technical tasks, such as helping take apart a shower trim—something they believe would not be offered elsewhere. Overall, Shields Plumbing & Hardware is recognized for its friendly service, knowledgeable staff, and long history of serving the community for over 100 years.
