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February 2024 by Deanna Bertini
I’m really not the complainer type but I have never had such a terrible experience at massage envy. I had a 60-minute massage that was so rough that I have soreness in my muscles and bruises on my body. The massage that I received was basically the therapist just really aggressively rubbing lotion on me. I couldn’t really relax at all because I was getting rocked forward and backward on the table for the entire time because his technique was to rub parts of my body up and down really fast. I feel worse now than I did before I went in. He also tried to crack my back….which I feel like massage therapists aren’t supposed to do? I genuinely question if he has a license. There were a few times that I had to tell him to go lighter on the pressure. He spent the first 15 minutes of the massage just pressing his fingers into the pressure points in my neck and front shoulders near my chest. I asked him what he was doing and he just said “pressure points, tender” in broken English He didn’t even do a full 50 minutes (which is what reception told me the actually length of a 60 min massage). I told the two women at the front desk that I was actually really disappointed, especially considering the massage was $135 not including tip. They were both shocked but ultimately told me that “Eric isn’t for everyone.” While they seemed sympathetic, they basically said “that’s just his style.” They offered to re-book me with someone else, but I told them I didn’t have the money to spend again. Their response was to offer me to buy a monthly membership, and the cost of the individual massages would be cheaper, which is really not a solution. One of the women said they could give me a free update if I booked another massage that day - which I said no again that I didn’t want to spend the money after having such a horrible experience. On my way out after I paid, they had the audacity to ask me if I left gratuity. I actually did leave him a tip because he bills to pay too, but good lord the balls on these women. I actually left in tears because the massage was for my birthday. Today, just one day later, I am both sore all over my neck and shoulders and bruised on parts of my body. For context, I’m a healthy 30 year old woman with no pre-existing injuries, but today, I have so much shoulder pain and feel like he tore a muscle in my arm when he was pulling on it. I will never go back to this massage envy again and hope that someone seriously investigates their staff. I don’t normally leave bad reviews, but since they didn’t offer anything to make it right I feel like it’s important that other people know what to expect.
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October 2023 by Dianne Gomez
Clean, friendly staff, great masseus, and affordable for monthly membership or occasional massages.
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May 2023 by Keith “K5” Fiveson
Not enough staff, not easy to book, therapist are not very experienced. Some therapist don't have a good command of language (understand the body or speech) and downright rude. Stay away from Eric.
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February 2023 by Andrew Jones
Some of the staff is wonderful, but the management does not treat their employees with respect and care. Multiple occasions I’ve seen and been told employees feel over worked.
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August 2022 by Bart D.
Very bad and unresponsive new management. You can pay the monthly fee but not book a massage. Couldn't get through by phone to discuss this. No business manager has returned my calls. The owner's number I was given didn't work. A very bad start.
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April 2022 by Kristen Lavallee
Went for a facial, they were kind enough to give me a last minute appointment. However, I emphasized several times that my skin is extremely sensitive and red (which should be apparent to the esthetician anyway) My facialist:• Wore rubber GLOVES the entire facial (ouch)• Never covered my eyes under the bright light• Steam machine was HOT and too close to my face - (I actually spoke up about this once because I was burning up)• Extractions only took place on the bridge of my nose? She did not look at a single other area• I left with crusty stuff on my faceOverall, just not a great experience
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March 2022 by Flo Bodden
Friendly and professional staff. Clean facility. Chanel gives a wonderful massage- great communication, she listens to preferences and problem areas. Overall excellent experience.
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March 2022 by Alejandra R.
Thank you!! Milana first time getting a facial and I'm so relaxed. She's excellent, always attentive and friendly
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January 2022 by S H.
Thank you Christine at Massage Envy! This was my first time at Massage Envy and it was a great experience. I explained to Christine that I have knots in my shoulders that need firm/deep massaging to help relieve my pain and she really helped me out. I always worry that when I get massages that it won't be enough pressure or the pressure is firm but in the wrong places and I was very happy with the work that Christine provided. She was so caring and made sure I was comfortable throughout my 60 min session. I also walked out signing up for a membership as well.
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January 2022 by City Dweller (RRC)
My massage was with Eric and I left feeling years younger and the tense muscles I had when I walked in were gone. I highly recommend Eric if you are looking for a deep pressure massage.
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November 2021 by Sally Doulton
I left three messages for Barbara, and she has not returned my calls. I also filled out a survey about my experience with a masseuse, and no one called me to receive more information, even though I requested this in the survey. I have been a member of Massage Envy since 2013 and am in shock with the indifference to my requests for communication.
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October 2021 by Mi Ryoung Park
I got enzyme facial with estheticion Dana.She was so professional and kindly explained all the steps I received. I can see my face is clean and glowing.All staffs were so warm-hearted and store was very neat.I enjoyed so much my time in here, so I joined membership as well ?Already counting time for my next visit ?
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October 2021 by maurice sedacca
I was achy from taking my Covid booster on Friday. As usual, Wunkop took away my aches and pains. The check in process was also pleasant thanks to Elena, who was friendly and courteous.Overall, it was a good experience. I’m looking forward to coming back again soon.
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October 2021 by Barbara Koudellou
First time at Port Washington location and they were all very friendly. My massage with Chanel was awesome!! Can’t wait for my next appointment.
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October 2021 by Grace Garcia
Very professional. Targeting problwm areas. Came out feeling great!
