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November 2023 by Marta Mena
Excellent service, Cristal and jossely are the best ?
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October 2023 by Marcell Rengifo
I just switched from Verizon to T-Mobile, and It couldn't have gone smoother thanks to José Calderon. Although I live in Minnesota, Jose did the whole transition electronically and sent me a new iPhone overnight. I’d give 6 stars if I could!
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September 2023 by Lois Allen Lilly
Jose was so helpful and patient in getting us switched to T Mobile. Very excited about the new service.
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August 2023 by A Cav
I have been a customer of this T Mobile store for years and they always have awesome service. Had a great recent experience at the store with Manager AJ and Associate Jose as they helped my parents switch over their lines from another carrier. Both took great care and even researched for an additional promotion that got my parents some extra money.
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August 2023 by Marie Brady
I recommend the Port Washington T-Mobile store. The management and staff are very helpful, knowledgeable about their products and take time with the customers.
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June 2023 by Barry T.
Never ever use this store. They deliberately and deceptively padded the T-Mobile bill with extra lines and equipment. They told me things were complimentary that weren't really complementary. It took T-Mobile two months to straighten out the deceptions of this store.
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May 2023 by Joseph j Alaimo
I went in for a upgrade today the staff was really nice and had great customer service. Jose helped me out a lot through my whole process. If you need anything will recommend working with jose.
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May 2023 by Sonia Knox
The service was great, I enjoyed the environment and speaking with all the representatives there.
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April 2023 by Marlon C.
This is the worst T-Mobile store, because they are independent. T-Mobile in Roslyn is much better because it is owned by the corporation. The people at this store only care about commission and don't care about putting in the effort to satisfy the customer. We returned the home internet, and on the side of this, they tried to sell us some promotional devices that they said were "free". However, we found out they never completed the return and still charge us for the home internet, as well as they are charging us for the "free" tablet that they gave us. Do not trust them. T mobile is a great company, but people like them are the ones that give it a bad name.
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January 2023 by Keavy R.
I brought my tmobile Internet device to them to return to tmobile, they harassed me, gave me a super hard time and then initiated the return. They clearly did not want to do any extra work I bought a case for phone to be polite for their time. Now I find out they initiated the return with a receipt but never returned it and tmobile is charging me for their fraudulent dealings. What kind of place does this? They are not to be trusted I am so angry, and will continue with this until it is settled.
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August 2022 by Cow Bay Contracting
Terrance and his team were on point in helping us replace 3 tablets for our field techs. Very proffesional and with some good laughs. This is the reason why we do all our buisness with this store.
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May 2022 by Gab Stelcer
I went in with a cracked phone front and back and wanted to see if I had any upgrades they told me I had to pay off my phone or just wait and get it fixed. They told me I didn’t have Apple care and said to go down the street to IFIXSCREENS and gave us a coupon. The peoople at ifixscreens are just horrible they charged us $454 and I’ve had to get the screen replaced 4 times in the last 2 weeks. They broke my power button and ruined the hardware on my phone. Come to find out by going to a corporate T-Mobile I did have Apple care and this all could have been avoided.
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April 2022 by Stella M.
I went in just to ask some questions and the T-Mobile Rep Dominique was very helpful & informative i ended up joining T-Mobile and getting a home internet!! The new team is amaaaazing they really care about their customers
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January 2022 by Bert Simonsen
Words can not describe how great everyone is at the store. Top rated experience would recommend to everyone that t-mobile in port Washington ny is awesome. Also Terrance went above and beyond to help my wife and I thank you
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December 2021 by Stephen Tiger
Just went to the store at about 3:55 PM, the sign says open till 5 o’clock, there was a woman inside who refused to open the door to even talk to us about why she would not see us try to support the local store but made impossible and terrible customer service
