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February 2024 by Bob Hunt
Great service from both Cole and Nick. Very helpful, very informative and very personable. I would highly recommend this store for anyone looking to purchase a new iPhone from AT&T.
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February 2024 by Megan Becker
Had a great experience here getting a new sim card for an international roommate. Staff was very friendly and helpful!
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January 2024 by Amanda Conant
Nick and Cole were super awesome and helpful. Definitely was in a tough spot and they provided the best outcome for the needs I had. Keep these guys around for sure~ Amanda
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December 2023 by Mary Arcadi
I love this At&T store. Just bought a Smart watch for first time and Nick W. was my salesperson. I cannot tell you how helpful and professional this young man was. Outstanding service. Excellent store, excellent service and outstanding people!!
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December 2023 by Christine Lancaster
Best experience ever with Nick W. Very professional, courteous, product knowledge excellent. It has been a real positive experience.
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November 2023 by Patricia Ryan Curry
Nick W was a very knowledgeable, competent and polite associate. He listened to what I wanted and presented me with options. He did an excellent job explaining the fees and charges for a phone upgrade. He also recommended needed accessories along with the benefits/purpose of each one. He was thorough, but not pushy. He had a great demeanor throughout the sale and set-up of the new phone. I would highly recommend dealing with Nick W.
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November 2023 by PeggyEllen Baker
So many thanks to Nick Wilke. I am never disappointed when I go there. Nick is very knowledgeable. I never feel rushed. For so many different reasons I appreciate him. I feel like a valued customer when I am there. That is a rare feeling these days. He is a gem. AT&T is very lucky to have him.
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November 2023 by Peter Brouwer
Nick W. Was very professional, knowledgeable and thorough in helping us select new iPhones and accessories. I recommend going to him if you are looking to upgrade.
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November 2023 by Nick W.
Thankyou Nick for yr patience & persistence in helping me to get my new phone! Hope I didn’t give u a headache! You were a great representative & I just wanted to thank you again! Kathy
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October 2023 by Stephen K
As always, Nick Wilke was great to work with! About 18 months ago our business switched over to AT&T, mostly because of Nick’s knowledge, honesty and assurance that we could always reach out to him to get any issue sorted out. After Nick got us all set up and settled into our plan we had no issues - as he had anticipated. Now, when it was time for us to upgrade, I tracked Nick down, even though he moved stores. Nick took care of everything, answered all of my questions, was always helpful and made it pleasure to work with. I will always come back to Nick, because I know anything I need will be handled with ease!
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August 2023 by Juli Pomainville
Brandon was very helpful. He knew a great deal about the programs but didn’t hesitate to call over another employee to oversee a process that he hadn’t yet done. I appreciate his honesty and true willingness to help.
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August 2023 by Jamie Fairchild
Very happy with the service provided by Brandon. He went above and beyond what I was expecting when I walked in. He was very thorough and made sure I was happy with everything. Will definitely recommend him personally to anyone needing phone services!
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July 2023 by Emily Piecha
Great service from Nick and Nick! They did their best to try and figure out my issues and were very helpful. Cole helped me on my first visit as I was new to the area and was also awesome. Thank you all!
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July 2023 by Connie Green
I visited the Potsdam AT&T Store today to inquire about upgrading my cell phone. I left with a new cell phone and in a better plan than I previously had. Nick W. was the service representative that helped me and he did an excellent job. He is very professional, knowledgeable, experienced, patient, and took all the time to explain all the details and changes made to my account. I did not feel rushed and I was so pleased that he took the time to get me into the best plan and phone for me. Thank you Nick W. for giving me what I considered over 100% customer service today. It makes me happy to see there are still people that can provide that.
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July 2023 by Michele Dodge
Nick W. at the Potsdam store was awesome. Went in for a new phone and he was able to get me discounts I didn't even know I was eligible for. I left with an unlimited plan for pretty much the same price as I was paying for only 4 GB per month! He was very knowledgeable and answered all my questions. Very happy with the service and would recommend the store and Nick W. to anyone
