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September 2022 by Michelle Korbel
Lowes has the worst customer service, ever. Extremely rude at the service desk, assistant manager Becky acts worse than the store employees. Some kind of role model she is.
Would not recommend them to my worst enemy. You can never find any workers or they're too busy playing on their phones.
Would HIGHLY recommend Home Depot any day!
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June 2022 by Frank Barney
I went to Lowes 2 weeks ago for 4 inch sewer pipe said they had 72 and when I got there 30 minutes later they had none and no one could find any. I went today to purchase 2- 40 Volts batteries for the Kobalt lawn equipment purchased last year from them, and the store website listed they had 7 available but 4 associates could not find any. One stated it was a waste of time to look any more. So this is 2 trips to Lowes wasted and I live 15 miles away, so at the price of gas this ridiculous, I would rate their customer service as a zero. Very disappointed
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September 2021 by Jamie Lee
I ordered a farmhouse sink from Lowes. It was suppose to arrive at the store in a week. We are now going on week 2 and they are telling me it could take another week. In my opinion Home Depot is the place to go if you need to order something. Everything I have ever ordered from Home Depot arrives either on time or early. Multiple orders through Lowes and not one has shown up on time.
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January 2021 by M C.
The staff who helped me pick out flooring was great and I started out delighted, however after a large purchase of flooring (3 rooms and a hallway) with installation included was installed. I was notified there was no 1/4 round in the order. I noted my receipt and printout that clearly stated 1/4 round, however was told the computer made an error and it was never charged. I was then asked to pay more and wait more than another week for it to come in! I do not understand it is 1/4 round and they said it is "special order" so I said no forget it I will go to another store and get plain white. Soon after a man called and said they would install the plain white and his words "we will eat it..." however I still have to wait for the delivery and installation. I feel it is their error and this is how they talk to customers? To top it off I am told by a carpenter, It is common 1/4 round and in stock anywhere and NOT expensive! I am still waiting for installation to be complete. My floors look terrible with out it and the installation people just left it and said we will come back when Lowes has the product they will have to let you know. I will NEVER shop at this store again.
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August 2020 by Colleen Burns
I'm new to this store , had great help in appliance section
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July 2019 by Harold D.
Terrible customer service They answered the phone on about the 20th ring. No one was available in their delivery department and the woman at customer service couldn't even find a manager to help answer a simple question about delivery schedules.
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June 2019 by Alan Z.
5 stars because 2 employees were unbelievably helpful. Thank you Chrissy and Rosemary.
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May 2019 by Heather Perry Phillips
My husband and I were looking at Pergolas today. We were undecided as to what to get when we were approached by Jon. He was very intuitive, very friendly and answered all of our questions. We will definitely be making more trips to Lowe’s!
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March 2019 by Judy LaBoy
I went in the store OVER a month ago to purchase a carpet for my living room. Not only did they mislead us thinking they had the carpet I wanted was in stock, but they weren't even sure where it was being delivered from! And miscommunications between them and Service Pro for the installation...I am to this day still waiting for Service Pro to contact me!!!! My shopping experience with this store has been nothing short of a nightmare! If you need renovations done in a TIMELY fashion, I DO NOT recommend going through Lowe's in Potsdam N.Y. YOU HAVE BEEN WARNED!!!
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March 2019 by Denise W.
Building new home 5 hrs North (Postdamn)of our home. We are doing all the work ourselves. We have a 5 hour drive @ way to work on our house. First big delivery from Lowes was delivered to our other house, even after driver called my husband and he told him , NO-wrong address. Today we GOT UP 4 A.M. AND drove 5 hrs to get a delivery, only to be told when we arrived and called them-we told oh our truck is broken , no one called you? Sorry... Teo very big disappointing large, cost mistakes and hours of time we can't get back. Also issues with billing - more then frustrated.
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May 2018 by Marissa N.
When the little town store doesn't meet your needs head to Lowe's. Everything you would expect from a national chain, usually I'd bawk but thanks Lowe's thanks for helping our toilets run in the woods.
