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January 2024 by Christine Munson
We returned to TJ Toyota on 1/12/24 to pick up the 2nd vehicle my family has bought from Shawn in 4 weeks. We come from NYC to buy vehicles from this dealership as there are no games or gimmicks. They get you into the vehicle you want for great prices. I prefer to drive to Potsdam to purchase a vehicle and to get my car serviced. It’s 400 miles from home but worth the trips.
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January 2024 by john campisi
Shawn our salesperson was super !Service & Prep couldn't be better. I highly recommend shopping & purchasing from Shawn & this dealership.
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November 2023 by Allie Wormuth
Made an online appointment for our Rav4 to get the 20,000-mile check and snow tires.We did not get any confirmation. I got here, and they don't have snow tires. It's November in the North Country.I'm not pleased with the lack of communication and will not come back.
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October 2023 by Vasilisa Mikhailovsky
My favorite Toyota service center ever! Absolutely incredible service, smooth and quick check in. During the service the guys at the counter made sure to keep me updated on how everything was going and went above and beyond! So attentive to all the details, definitely coming back!!
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October 2023 by Lynne HunterBeach
Absolutely seamless purchase. Fair price and trade in value. Extra care and attention to detail. Tom in sales is very knowledgeable and pleasant. Thanks again Tom. You went the extra mile. Lynne
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September 2023 by Noelle L.
I don't want to give low stars because everyone has been kind and I've purchased two cars here HOWEVER , it is outrageously overpriced for services! do not go here for maintenance. They will over charge you by hundreds of dollars!! perhaps I should have been aware of this ahead of time, but I wasn't. don't make my mistake.
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August 2023 by Ali Chaudrey
TJ Toyota was one of the first Toyota dealerships in the North Country. My family has bought many new Toyotas from them over the last 25 years.I will not give them business anymore. They do not appreciate loyal customers, and I think they take their role as one of the only Toyota dealerships in the area to take advantage of their customers.Our family recently had an issue with a Highlander we bought from TJ Toyota. They gave us a very high quote for work that we ultimately had completed at another dealership for a 3rd of the price. I get that dealers overcharge for service.What I find troublesome is that in spite of my family's loyal patronage of TJ over the last quarter century, when my parents visited the dealership in order to buy another new Toyota from them, they gave an outrageous trade-in value for their car. I'm talking an offer that is almost half of what the Kelley Blue Book value on the car is.I'm not sure if they think they can take advantage of my parents because they've been loyal customers, or maybe its because they are immigrants and speak English with an accent. Whatever the case may be, my family will never do business with TJ Toyota again.
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May 2023 by Ashley Hart
I cannot say enough good things about TJ Toyota. I own a 2012Toyota Sienna. One of the cables broke on the electric door. I took it to the dealership closest to my home (Della Toyota). Della told me that the door was going to cost $2,800 to fix. I felt like this was completely unreasonable given this part had been recalled and I had only missed the recall window for repair by a few months. The service staff at DELLA Toyota were rude, unhelpful in answering my questions, and didn’t even bother returning my phone calls. A friend suggested TJ Toyota. I called and Tim quoted me $650 over the phone. I scheduled an appointment immediately. Tim answered all my questions, they were flexible with the appointment time, and the quote was exactly right once the repair was completed. I have already suggested TJ Toyota to multiple friends who are facing the same problem with their vans. Thank you TJ TOYOTA for not taking advantage of your customers it was a pleasure to work with you all.
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May 2023 by Amy Del Prete
We come here every half year for our auto check-up. They are always polite and prompt .
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February 2023 by Ash R
Went car shopping recently and Ben at TJ Toyota was very nice to work with and set us at ease. He helped me out with what I was looking for and dealing with my price range. The place seemed welcoming and we felt comfortable with the little time we had to wait. Bought a Rav4 and I will be going back to see Ben if I plan on trading in a couple years.
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February 2023 by Brian Shade
I typically steer clear of dealerships due to the negative experiences I've had. But when my Tacoma had an issue that required Toyota service I had no choice. My entire experience with TJ toyota was surprisingly excellent. From the phone communication to the diagnosis and finally the repair. The whole service team puts the customer first. They are fair, honest, and accommodating. Their service manager especially, an honest man, thanks for your help Mike. I will recommend TJ service to all my friends.We'll see about your sales team when it comes time to replace our Venza with that Hybrid Rav4.
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December 2022 by Alice Fritz
Everyone was awesome to deal with in the Service shop. Service was done as needed in a very timely manner. Area was very neat and comfortable in the waiting section.
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November 2022 by Brian Varga
Jesse was great to work with. I live about 90 minutes away and he was up front about the two vehicles I asked about before making the drive.
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July 2022 by Marc Mendoza
Called to inquire about getting Toyota sienna and the saleman was insanely rude. I was asking normal questions about MPG and he seemed like he was uninterested in talking at all. I don't know if there was some sort of miscommunication but not a professional call at all.
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May 2022 by John Wagner
Great attention to detail, very welcoming and competitive with pricing. We're new to the area, and hope to become great supporters of TJ Toyota. Tom was great to work with.
