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February 2024 by Amanda Sullivan
Abner Agen is a ROCKSTAR!!! He went above and beyond with his exceptial customer service- he worked with us for well over 2 hours and even after the store closed! Verizon Wireless is lucky to have such a gentleman working for them!!
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January 2024 by Mink DeLeon
Had one of the best experiences I've had in a good long while with a phone company. Gavin was so incredibly helpful professional and personable he helped with every little question I had and went above and beyond! 1000/10 would go back again especially if Gavin is working
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January 2024 by Zak
Very helpful and prompt service. Thank you Kevin!
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January 2024 by Robert Gordon
Was in Monday and saw abner. He did an outstanding job. Very knowledgeable and professional. I'll absolutely be bringing my future business to him.
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January 2024 by John Conklin
Whenever I have a question about my phone or am in need of a new product, I ask for Gavin. He is knowlegdeable, efficient, helpful, and great to work with.
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December 2023 by Susan Lapierre
Gavin yesterday at the Verizon store was totally awesome he wasn't pushy he told me what he had to offer for the phone explained the features to me and didn't push anything on me and he told me to take my time and and choose the features that were right for me he knew the products and was very knowledgeable. I would give him 5 STARS HE WAS AWESOME AS WELL AS TOTALLY HANDSOME!!!!!?❤️
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November 2023 by Anna Van Amburgh
An amazing staff! When I bought a new phone online, I was struggling to set it up. When I went to their store they were patient, kind and knowledgeable as they were able to transfer my data from one phone to the next with no issue. Highly recommend going here!
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November 2023 by Kellie Hoff
Great staff! Will always come here! 10/10!
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October 2023 by Jackie Card
I came in to the store wanting to transfer four phone numbers from two different providers all to one Verizon family plan with new phones. Abner and Kevin both did an amazing job with the difficulties of other providers and all of the intricacies of porting four different numbers to one account. It was a long process but they were friendly and worked as fast as the phones allowed. I would give ten stars if I could! Excellent customer service!
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September 2023 by Beatrice Hathaway
Kevin was awesome from the time I stepped in the door for a replacement Sim card until he finished transferring my data and installing all the screen protectors! Truly stress-free experience with no pressure to purchase anything. Definitely recommend!
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September 2023 by Hannah Leuthauser
I was having an unusual issue with my new phone that I couldn’t resolve, even with the help of several over-the-phone technicians at Verizon. I went in to the Potsdam store and explained the issue to Kevin; within 10 minutes he had corrected the problem. Thanks so much for the quick and professional help!
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August 2023 by Beth Rathbone
Fantastic experience in this store! Gavin was very knowledgeable and multi-tasked between multiple customers so that we were all getting excellent service and having our needs meet in a timely way.
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August 2023 by Krystal Sharpe
My son and I went In to switch lines from T-Mobile to Verizon. I was keeping my phone with my phone number and my son was getting a new phone with an Apple Watch so a total of 3 lines. This was an absolute nightmare dealing with T-Mobile to get the port pin and unlock my phone (which I paid $400 to pay off). Gavin Conners works as quickly and professionally as he absolutely could to make this an easier process. Everyone in the Verizon store was very prompt and helpful. I highly recommend them. Thank you so much to Gavin and the rest of the Verizon staff for getting this done for us! We are very happy with our service and new devices.Krystal
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July 2023 by Terrence Riley
I stopped in for some assistance on a "new for me" phone after the family had done an upgrade and I got a better phone from a family member. Only one sales associate was in the store at the time and there were three customers. Gavin Conners moved from one to the other customer seamlessly, and cordially provided each of us with great personal service. Gavin had my issue with transferring everything from my old phone to my new one in probably 10 minutes or less and I was out the door.Customer service of that degree is hard to find, but I certainly got it there from Gavin. Kudos!
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June 2023 by christina gilson
Best customer service I have had yet thru Verizon!
