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September 2024 by Preston Leigh
Some sales associates are knowledgeable and I feel confident; but other associates know little and I fee little confidence.
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July 2024 by Andrew Milano
Woman I spoke to on the phone was rude and unprofessional. Once I said when my contract is up I’m leaving AT&T she hung up. All I’m trying to do is locate a phone they told me would be here days ago.
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June 2024 by Bryon Labrenz
Service was quick and professional. Cynthia knew her stuff and had me in and out of store very quickly, despite drama occurring in the store with another customer.
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May 2024 by John Andux
No words that I can say could express
The disappointment and bull that I was given plus phone didn't work for a week
Had to spend 1.5 hours on the phone with tech assistance in order for the phone to work and then get a $400.00
Bill after 3weeks ha I give this store a
ZERO.....
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April 2024 by Leon Glover
Came in for an upgrade I wanted to trade in my s22 for the new one, I worked with Frantz and he was super knowledgeable and friendly, I ended up getting a free watch with the phone, very happy
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March 2024 by E B
The store representative was very patient and professional. I came in with a phone that was run over by a car, and he was very instrumental in helping me upgrade and keeping the cost low.
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February 2024 by Jim Putland
New employee. Dismissed her previous client by talking over him. Greeted me and my son aggressively. Treated us aggressively. We were making a standard return of an unopened phone we had a change of heart about. This is a normal transaction which I can confirm and so can anyone by going on AT&T's website. They even suggest going to a store to take care of it. Employee was actively on a group video chat with two other employees mumbling how they were going to "close and lock the door at 6pm. I don't even care." Store is open till 8pm according to online so I don't know what went wrong there but it came out in how they handled themselves next. They did not introduce themselves or even try. I tried to make conversation but they were still in such a sour mood over their last interaction that they legit looked down into their phone and said, "You hear this, you hear what I'm dealing with?"
To which I said, "I hope they can hear, you are being very intense, can we start again?"
They continued to level up their intensity and I could tell they just couldn't manage whatever was going wrong for them that day. We left rather than deal with the unnecessary intensity. From what I could tell the employee was stressed and ditched by fellow employees.
I wasted a lot of time pushing through traffic just to have a face to face interaction only to go home and end up handling things on the phone with a remote call center. My son was with me and even at 16 thought the person's behavior was wrong, intense and rude.
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January 2024 by Ian Nies
Super friendly and helpful staff. They got me out quickly with exactly what I needed.
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January 2024 by Kamilla Najdek
Lus Nieves was wonderful, helpful and professional! Highly recommend her to at AT&T. Deanna and Shakim were wonderful and helpful as well. Thank you guys for knowledge and help.
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January 2024 by Ida Rios
I am very happy that there is a Spanish speaking worker at this location. I would like to thank this one specific worker she’s amazing in her work . The manager Dareen is very helpful and Deanna is another amazing worker. Good working crew.
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January 2024 by Aicha Elmachmour
Always a bad experience every time I go to pay at that location. They don't know what they are doing. They should train their employees more.
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January 2024 by Lus Nieves
Clean, Friendly Staff, And Very Welcoming To Walk Into. Thank You At&t
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January 2024 by Chris Cave
Terrible customer service all around the time. Rep went on a one hour break and I couldn’t even pick up my order. Then when I called about it, she was rude and hung up.
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December 2023 by Elizabeth Latendorf
Deanna was super helpful and friendly! She was very patient and helped us through the process of getting a new phone making it a simple process for us
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December 2023 by Rochelle Scott
Darren was beyond fabulous! Not only was he knowledgeable, he was a pleasure to work with. Darren is a definite asset to this AT&T company. Employees like him is what keeps customers like me loyal for life!
