Optum Multi-Specialty provides urgent care and specialty medical services. Reviews note incredibly professional and knowledgeable doctors who provide easy explanations and fast service. The practice has experienced a great turnaround, with staff described as amazing and administration improving with phone calls and help. However, some patients report difficulties getting through on the phone, long booking times, and occasional last-minute appointment changes. Positive aspects include a helpful receptionist, honored appointment times, and accessible facilities with ample parking and spacious bathrooms. Surgical services at affiliated hospitals receive high praise for great surgeons and nursing teams.
The doctors are fine but the customer service of the office is terrible. Nobody picks up the phone.
September 2023
Fast service, knowledgeable doctor. Appointment time was honored. Easy explanations and a fast report for my doctor.I would go here again or recommend.A lot of parking available, elevators and spacious bathrooms for a wheelchair or scooter.
September 2023
Long wait. Impossible to reach any health care takers via phone
