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October 2024 by Troy
Cancelled my membership in May when we moved, still getting billed into November. Location manager confirmed we are getting billed incorrectly, hasn't been able to get it to stop or credit us back.
Multiple complains have already been made by others to the better business bureau by other people, seems to be a common problem.
Avoid this gym at all cost. A ton of their equipment is broken / out of service, cleaning stations are mostly empty, bathrooms are a mess. Customer service has been no help.
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October 2024 by Chris Davila
Me and my wife love this gym and the staff is amazing. Classes are geat and the people here are fun. I have one request from crunch though , I don't know who's in charge of equipment repair but they should get on it a little faster. Just saying , but overall I love it .
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October 2024 by Brian Siwicki
Crunch was a good gym since I joined in 2015 since it is close to my home and workplace. The only downside at the time was that I wished there were a little more equipment available at times but it’s a small gym. I would only have that issue when it was crowded at peak times.
Since the end of 2023: this location has been going downhill. I think this location is probably under new ownership. A chunk of equipment broke and it’s taking weeks or even months to get fixed!! My workouts haven’t been impacted much but seeing this issue spread to other equipment throughout the gym. The heavy bag upstairs is the latest to be broken. It was laying on the ground then disappeared without being repaired or replaced. Other gym-goers have also not been re-racking their weights when they were done with their machines. The water fountain/filling station has also been out of order for about a month right before Summer started. Ownership has keeps making excuses about parts or maintenance guys not available to repair equipment. The staff is frustrated with this as well.
The other concern is before the new owners took over: we had our monthly rates increased with notice ahead of time in early 2023. By October, the rates were raised again a little more without telling us. I noticed the annual fee went up significantly without notice this March. Something is going on behind the scenes.
I’ve enjoyed coming here as part of staying in shape, but I will be leaving since it looks like this will continue with what I’m seeing. I know I’m going to get a reply saying “We’re so sorry”. DO SOMETHING and maybe I’ll come back. This isn’t fair to the customers (especially those go there cause it’s a convenient location) and the staff.
Update (10/13/24, *from a friend of mine who still goes here):
The heavy bag upstairs has still not been repaired. Same with some of the other machines pictured.
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October 2024 by Jayne Griesemer
Crunch fitness has everything! Classes are really good. My trainer Nichole is wonderful.
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October 2024 by Damani Johnson
I recently joined Crunch Fitness, and my experience has been nothing short of fantastic. From the moment I walked in, I was greeted by friendly staff who made me feel welcome and at ease. The gym is clean, well-organized, and has a wide variety of equipment to suit all fitness levels. Whether you’re into weightlifting, cardio, or group classes, Crunch has something for everyone.
Another big plus is the affordability. Crunch offers excellent value for the price, especially compared to other gyms in the area. They also have flexible membership options, making it easy to find something that fits your budget.
Overall, Crunch Fitness has everything you need to achieve your fitness goals in a supportive and energetic environment. Highly recommended!
Jarah and Nicole were the biggest help to me as employees and friend s offering me support the entire time I’ve been enrolled??????
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October 2024 by Stacey Bottoms
Joe Heavey is the best. He greeted me with a smile my first day at the gym and is always willing to help. He is now my personal trainer.
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October 2024 by James Winkler
Skipped around to different gyms to find a trainer. Scott at Crunch Poughkeepsie understands my goals and my limitations. Pushes me to do my best during each session.
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October 2024 by peter pollizatto
I’ve been a member of Crunch Fitness for several years now, and I couldn’t be happier with my experience, especially thanks to my incredible trainer, Scott. From the moment I walked in, I felt welcomed and motivated to achieve my fitness goals.
Scott is truly exceptional. His knowledge, enthusiasm, and personalized approach have made a huge difference in my fitness journey. He takes the time to understand my goals and tailors each session to ensure I’m making progress while keeping things fun and engaging. Scott’s positive attitude and encouragement have been instrumental in keeping me motivated, even on the toughest days.
The facility itself is top-notch, with a wide range of equipment and classes that cater to all fitness levels. The staff is friendly and always ready to help, creating a supportive and judgment-free environment.
If you’re looking for a gym that combines great facilities with outstanding personal training, I highly recommend Crunch Fitness and especially Scott. He’s helped me achieve results I never thought possible, and I look forward to continuing my fitness journey with his guidance.
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October 2024 by Aleen Josephs-Clarke
Crunch Fitness is the place to be if you are looking for a trainer who is knowledgeable, motivating and truly invested in your progress. I have been training with Nicole for about 3 weeks and I am impressed by her attention to detail and commitment to my needs. From day one, she took time to understand my fitness goals and created a personalized plan that challenged me, while still being achievable. What I also appreciate is her dedication to injury prevention. Nicole always ensures that I am doing my exercises correctly, which has helped me to build stamina and motivated me to exceed my limits without feeling overwhelmed. I highly recommend Crunch Fitness for your personal training needs.
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September 2024 by Trevor Polasek
Staff is friendly and helpful. It's a small gym but the equipment is good and they have a wide variety of class on offer.
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September 2024 by thomas Feola
Great gym great staff
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September 2024 by Michael Mendez
Great gym ! Great staff! Definatly recommend !
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September 2024 by Riona Prietz
Started Crunch before the Summertime strictly because of the yoga and spin classes.. Johns yoga class is informative and the closest thing to hot yoga that fits in my schedule rn. You really break such a sweat and leave feeling good. Sundays with Gina have become a part of my Sunday reset, more breathe focused and so great for the mental before starting a new week!
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September 2024 by Julianna Morris
All employees so sweet and very clean gym.
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September 2024 by James Hernandez
Love the staff and vibe of this location.
