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October 2023 by Linda C.
This pharmacy is the worst. Takes up to five days to fill a prescription even for an new script for an antibiotic (which the Dr. wants you to take immediately). I was waiting for the pharmacy to open (the gate was still down even though it was past opening time) and the pharmacy staff was swearing and dropping "f" bombs which could be clearly heard by waiting customers. A young woman who was answering the phone spent most of her time immitating a character from a movie with other staff and laughing while at he same time checking info on the computer. Even though there are lines of customers waiting for prescriptions to be filled, the staff is joking around and discussing non-business issues loudly enough for custtomers to hear. Who manages this pharmacy??????TT
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October 2023 by John T.
If I could give 0 stars or even negative stars they'd get it. To be in a better place compared to other pharmacies this place is just objectively piss poor. The drive thru pharmacy folks seem to think they can police customers who are smoking in THEIR OWN cars BUT don't ask them to actually do their jobs because they move at the approximate speed of " I don't give a ___". I've seen their cashiers up front care more about trying to stop petty thieves than the customer experience. Newsflash to those cashiers, you aren't loss prevention & if that's what you want to do then by all means hang up the cashier jersey & apply for an LP position. Last time I came here apparently the pharmacy tech or whatever the title was either didn't put in for a refill like he said he would or their system failed to complete his request because my refill wasn't taken care of, shocking. I don't know who the manager of this store is or even the regional manager of the local stores are but they should absolutely be embarrassed by the people they employ and their inability to do their job functions properly. I'm not even asking for above and beyond service because I get it, hardly anyone grows up wishing to work at CVS but come the F on, take a pinch of pride in your work, yourself & your company. If you're unhappy seek another job but don't take it out in the people keeping the place open, the CUSTOMERS! Last but not least it's not out of the norm to spend 40-60 minutes waiting on medication refills or anything involving the pharmacy. If you've got staffing issues that's a company issue & again a reason to be embarrassed & maybe strive to do better. It seems they give people longer than anticipated wait times so that folks don't wait for their meds. Their MEDICINES, you know the stuff people need to survive in this year our lord 2023! This will hopefully be my final time having to put up with this place & the ineptitude. I'm sure I just wasted my time and some clown who makes money to be mediocre will read this and think " oh just another Karen/Ken" but if you don't believe me, go here for yourself & just do me a favor and leave some feedback I don't care if it's positive if you had a positive experience.
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April 2023 by Google user
Today I went to CVS pharmacy at 722 Dutchess Turnpike and I was tremendously happy to engage with a young man working there who was polite, courteous and extremely helpful. Thanks Eaton! Your help was appreciated. Good job CVS! Customer Service still means something.
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April 2023 by Shernette Bourdier
Today I went to CVS pharmacy at 722 Dutchess Turnpike and I was tremendously happy to engage with a young man working there who was polite, courteous and extremely helpful. Thanks Eaton! Your help was appreciated. Good job CVS! Customer Service still means something.
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February 2023 by Cristine Carver
Worst pharmacy experience I have EVER had! I was in a car accident and fractured my sternum and three ribs. My doctor prescribed pain medication for me in lieu of the pain meds I’m currently on due to an existing injury. The pharmacist, with her “God complex” refused to fill it. I attempted to call prior to going in but was left on hold for over 30 minutes - NO ONE picked up the phone to even acknowledge me! So, in pain, I went in to the pharmacy and stood at the counter for 15 minutes not being acknowledged by staff even though there were plenty of people there who could have simply said “someone will be with you shortly”. As I stood there waiting I could hear the phone announcing “four calls on hold for pharmacy” with no one attempting to answer them - this explains my 30 minute wait on the phone before I got frustrated and hung up (I guess this is their M.O.). When they finally DID acknowledge me I was originally told they could only fill 7 days of the prescription (which was fine). Then the rude pharmacist says she needs to speak with my doctor first. At this point it is now after 4 p.m. and my doctor has gone home for the day. If they had acknowledged my phone call when I originally called or if they had acknowledged my presence upon my arrival perhaps my doctor would have been available. After this debacle she then says she’s not going to fill it at all! Why, because I called her out on her incompetence? She said my two medications couldn’t be mixed, which - 1, they weren’t going to be, and 2 - if this were the case why did they give it to me in the hospital? I left in more pain and distress than when I arrived. I called my doctor the next morning and had her call the pharmacy to ensure I wouldn’t have this problem again. After hearing from my doctor’s office that they spoke to the pharmacist (a different on from the day prior), I called and after a 15 minute wait was told they DID speak to my doctor and I could come in and pick up my prescription. What a terrible experience! I don’t recommend this CVS to anyone!
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February 2023 by Clifford H. James Jr.
The experience with the pharmacy pickup was very good dealing with the professional at window thanks.
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January 2023 by Cristine C.
What a TERRIBLE pharmacy! For starters they take forever to answer the phone - the first time I called I waited for 30 minutes before someone answered the phone! I was recently in a car accident and fractured my sternum and three ribs. I don't live in this area but use the CVS by my house and this one is close to my mother's, where I'm staying while I recuperate. My doctor called in a prescription for pain medication and the pharmacist originally said she could only fill 7 days of the script due to insurance (ok, fine), then she said she had to talk to my doctor because of the nature of the prescription. If they had known this, why didn't they call when I spoke to them earlier? Then she refused to fill it! Gand they FINALLY filled the script. If you expect decent customer service or help because you're in pain or sick, DON'T Go to this CVS location, you won't find it here!
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October 2022 by Rohiniraman C.
Be prepared to sit and call mom, grandma, dad, and mother inlaw. Cook thanksgiving and Christmas dinner. Shop online for your 2 vacations coming up. Take the dog out, clean the house, wash the car, and take the kids back to school shopping all while sitting and waiting at the drive thru pharmacy.
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September 2022 by Steven S.
Horrible customer service Blonde girl in there acts as if you killed her dog or something Never coming back here again This place needs new staff because I'm sick of getting treated like this. It's an unhappy environment.
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May 2021 by Margaret O.
Very good pharmacy. Customer service is excellent. They process my prescriptions in a timely manner. They have also gone above and beyond to help find discounts and save me money. I highly recommend CVS pharmacy.
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October 2017 by Theresa McGowan
Very friendly staff & reasonable prices
