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December 2023 by Tina Owen
Staff was so friendly and helpful ! Dr. Cohen was thorough and patient. I have not had such a pleasant experience at a doctors office In years!
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December 2023 by Anne P.
I have been to many eyewear, and eye exam settings in in my day, and I have rarely ever worked with people that were more knowledgeable and professional, and kind than everybody I have encountered at this location. They do their best for you and work with your insurance or lack there of. I rarely write reviews, but just wanted to commend the people I have worked with here!
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November 2023 by janice mercado
Came here because they had the quickest availability but they did nothing for me. Had blurry vision in one eye with eye pain. Told the provider that I had to take Tylenol just to help with the pain and he told me it was dry eyes and to use eye drops which did nothing for my vision or pain. He made me read the same line over and over with both eyes to the point it was already memorized. When the eye exam was done his response was” there’s no vision changes. We tried” as if indicating that I was looking for a prescription for glasses or something. Went to an Ophthalmologist Who performed more test and found out I had optic neuritis which causes blurry vision and eye pain. Always advocate for you self. I understand that sometimes it may be nothing but taking daily Tylenol for eye pain is not normal and I mentioned that and this optometrist didn’t seem at all concerned or phased. I felt like I was being a bother and it’s not like they were even busy that day. Will not be going back and don’t recommend coming here.
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October 2023 by Lori K
I was very pleased with my appointment for picking out and buying glasses as well as the contact lens class done by Bridget was excellent! She really cared about ensuring I knew how to use and care for my contacts and she also handled my glasses purchase with the insurance. I highly recommend this eye care and eye wear provider.
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October 2023 by Michael Lombardo
Bob Ehrlich is caring and patient. He went out of his way to help my wife choose the right eyeglass frame. He also didn't push any unnecessary extras. In addition, my wife didn't have her health credit card with her and Bob spent an extra few minutes to acquire that information.Jeanne at the welcome desk does need customer service training. She's quirky and it may come across as rude.
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October 2023 by Brenda L. Decker
Everyone was warm and professional. I was taken in right on time and was finished without waiting. Dr. Cohen was very thorough and answered all my questions. I highly recommend.
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September 2023 by Natasha Nohle
I had a delightful time walking in Vision Works after having gone through an off putting automated service. Gone are the days of talking to someone over the phone for some companies - especially when they are busy. Alas, I walked around and talked to some folks looking at frames. I picked out two frames, as the automated message had indicated an offer of a buy one, get one free offer. There is always fine print. The woman who was in the designated customer area was lovely and explained things in a way of kindness. Unfortunately the rest of the experience went down hill due to one individual that in my opinion discriminated against me. I had invited him to a party, as I have been doing with most folks these days. He politely declined and then went onto to tell his coworker in my earshot I a tone in which I find offensive. I had disclosed I have bipolar disorder because it was asked if I have a medical condition. That is indeed a medical condition - the brain. I have paranoia from time to time and here this professional nab was talking of I'll me. It is the corporate location. Everyone except for this individual was wonderful. So boo on him, and do better Vision Works.
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September 2023 by Lou Ann Higgins
Both times I was there recently it was a positive, upbeat experience. The ladies that helped me had great personalities and were able to solve my issues with kind, compassionate confidence and knowledge. They solved my issue and got me back in the road with a skip in my step. I told them they are awesome!
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September 2023 by Cheyenne Stewart
The owner Bob was very helpful when relaying which insurance plan I had and letting me know which glasses I could choose. He was very attentive and made me feel welcome there. Everyone was very helpful and service was swift.
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September 2023 by milo puppy
I have always had a positive experience purchasing my eyeglasses and contact lenses at Visionworks on Rt 9 in Wappingers Falls. They offer a wide variety of frames and their prices cannot be beat for the quality and professionalism received there. I have paid triple the dollar amount in other places and had problems with chipped and worn coatings on the lenses. I have been 100% satisfied at Visionworks and I highly recommend them.
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September 2023 by Miss Kellaina
Tried calling, no good - recording keeps saying go on line and "chat".......so I did. Got a bot who kept repeating the same irrelevant scripts...........wanted me to make an appointment before I could find out in they take my insurance...........then the chat bot says someone will get back to me within 48 hours...........48 hours for a simple friggin question after being on hold for soooo long and dealing with a bot.....................nope...............
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July 2023 by Zhang hao “Shimkongz” Fan
It didn't take long for them to get on with my appointment and finish it. The staff here was very nice and patient with me. They were also very funny and talked quite a bit, but I appreciate that as it made this appointment less awkward. I would recommend going here.
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July 2023 by Jane Mattracion
The people ar Visionworks were very knowledgeable and organized. Got done in a reasonable amount of time. Only issue was they mumbled a little and i kept having to say excuse me. I didn’t hear you. The never got annoyed. Overall it was a good experience and i would reccomend them to others
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June 2023 by Tom A.
Polite friendly staff. Organized sign in system as always very busy. Frames look nice and received them within a week of ordering.
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May 2023 by Redmen125 NY
The staff were amazing this time around. Bob, Cassandra and Autumn were truly awesome. All were so sociable, engaging, and super professional! They took their time to explain every aspect of my eye evaluation with confidence and concern. From entry to exit, I left feeling well taken cared for. Can’t wait to pick up my glasses in 2 weeks.Anthony L.
