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October 2023 by Mark Chipkin
Poughkeepsie Fitness Showroom has been a wonderful company to work with as they demonstrated responsible and intelligent customer service. Nick came to repair our Cascade Recumbent Bike. He was thoughtful, confident and a great listener as well a clear communicator to explain what the issues were.He was able to fix an issue that another repair person from a different company could not. What a nice guy!Other staff I had contact with on the phone, April and Deanna, were also pleasant and easy to work with. We will recommend your facility and visit next time we are in the market for another exercise machine.
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October 2023 by Katie Gerlach
Great stuff here. Just a bit pricey. Over $70 for 2 20lbs dumbells
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August 2023 by Pastor Phil
Jimmy was super helpful and knowledgeable...I walked in 15 minutes before closing and walked out purchasing a new home gym that I was looking for.I shopped the internet for weeks...should have just come here first...?Delivered and set up the following day.
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March 2023 by TM
We really love this place. They've got a great selection and knowledgeable, friendly staff.
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November 2021 by Will Quinn
Great support with good quality products
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August 2021 by Serene Denny
It was a good experience to go and look around. Staff was helpful.
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August 2021 by Scott Record
Great selection and excellent customer service!
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March 2021 by Stephen Lancevich
Just got a pricey piece of equipment delivered and installed. So far I am very pleased with every aspect of the transaction. The team showed up on time, had great communication, worked safely clean, got in cleaned up answered questions and left. The saleswoman was professional, courteous, read my mood, made helpful suggestions without being pushy. As long as this piece lasts I'll be sure to recommend them to anyone. MAYBE you can find a cheaper price somewhere else, but after doing my research I think the price was fair and for the quality of all around service I'm not going to look anywhere else.
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March 2021 by Christian Miller
This is a great little store, in these pandemic times, they still have equipment that you want. The service staff was helpful, friendly, and very upfront. I bought a set of dumbells, they cost less than what Amazon was charging.
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March 2021 by Rob DeLuca
Friendly and extremely helpful.
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January 2021 by Rob Sambells
Nice place,nice equipment!!
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October 2020 by Patrice M.
Very disappointed with the customer service of this Fitness store in Poughkeepsie ny. I purchased $2500 home gym and was told it would be delivered in 3 to 6 weeks. I had called the Friday before the 6 week mark to be directed to call the delivery number by Jimmy Kriz, store manager. Called the number as directed and asked for Julie a, spoke with a young lady for whom I did not get her name. I was informed that the gym coming from China and she had no idea when it would arrive and did not seem concerned that she could not give me any further information on a possible delivery date. I was never told this equipment was coming from China and thought this was an American company and voiced my concern and was told I could possibly get a refund. I was told someone would call me back. No one called me back but received an email saying I would receive a refund in 10 days. That's it, no sorry for the inconvenience, or alternative resolution and definitely no thank you for your businesses.
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August 2020 by Gabrielle Manaskie
My husband and I went in to purchase a lifetime G7. Jimmy was super helpful, informative and professional. Their dogs were so cute too!! We looked at a ton of other stores and online retailers, they had great prices and products.
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August 2020 by VAS SCI
Great place and people. Jim is a great guy, very helpful and will work with you however he can. Great location business to support!
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August 2020 by Harry Wilson
Because of all the CV19 hoopla and being in quarantine from Miami, I had to buy a treadmill over the phone. They could not have been more helpful in terms of giving websites/specs etc. Delivery was today by Pawel. Amazingly, he txted arrival times in advance and could not have been more professional in the delivery and setup. Haha - the cabin is in the mountains and I'm used to delivery times varying by days....Pawel was within minutes! The whole experience was 100% perfect.
