Harbor Freight Tools is America's #1 Tool Store, offering an unmatched assortment of quality tools at an unbeatable value. The store is described as a bargain shopper's heaven with very affordable prices and deals throughout. Customers find it a great place with good prices and decent quality, especially for DIYers. The customer service is repeatedly noted as awesome, great, very helpful, friendly, and welcoming, with staff described as kind and knowledgeable. Employees are quick to help guide customers to what they need and ensure tools are suitable for their projects, even opening additional registers to manage busy lines. The store is generally organized and clean. Some customers note that selection for very small items like specific screws or hooks can be limited, requiring the purchase of larger packages. Overall, it is a store where many customers, including professionals, choose to bring their business.
They have promoting some good sales trew the holidays
December 2025
I received a gift card from my father in law for Christmas which got damaged beyond being able to use. I went into the store in Poughkeepsie and spoke with Michelle. She went above and beyond reaching out to customer service to have them issue me a digital replacement. I appreciate the help and will remain an avid customer!
