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June 2025 by Victoria Hunt
Horrible service over priced service department the worst. After oil and filter the never make sure everything is correct always have to come back so they can complete the work they have done. The young men that work in the service are cocky when you come back they do not let you talk I guess they know better than why I have come here. And whom ever is the manager of the department now wow!!! Worst yet. It used to be a really good service department not any more. No professionalism at all sad
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May 2025 by Dominique Barbella
Great Experience EXTREMELY HELPFUL!!!!!Sam in service is exceptional
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May 2025 by susan parker
Run fast away from this dealership. Every time I am there it costs upwards of $750. Last time I had 4 tires replaced and iil and they suggested I needed new heating/Ac element and conveniently forgot that they did that work 9 months ago ! Sounds very scamming
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April 2025 by Harry VanVliet
Last year I purchased a 2024 XT4 for my wife. My experience was seamless and smooth through sales profession Christa Attard. So much so, months later I purchased a 2025 CT4 again through Christa Attard. Our first free routine service went smooth and trouble-free also! This year, my business purchased a 2025 XT4 Premium Luxury, our rep…Christa Attard of course. Thank you Christa, Steve and staff at Hudson Cadillac!
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April 2025 by Ian Carlos
Finding a dealership you can trust is rare, very rare. I think I made the right call by contacting Hudson. Every interaction from service to sales made me feel like my questions and concerns were heard.
I called to schedule an appointment for my high mileage 2017 XTS to get a state inspection during busy period a few weeks ago. Big shout out and thanks to Samantha Dubois in service! She called back within two minutes and helped get me in as soon as possible. The care and respect the team here treated not only myself but my vehicle as well, was fantastic. I will definitely recommend all my GM friends and family to come here with their vehicles as well.
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October 2024 by Adrianna Rigaglia
Don’t waste your time bringing your car to this service department. Brought in my 21’ Escalade which is still under warranty for some minor issues with the tailgate not always opening, a leak in the back window when it rains and a larger issue with the suspension (was already diagnosed at another repair shop); while the vehicle was there we received zero communication from the service advisor, no returned calls and unable to ever get him on the phone when calling for status updates. After 6 days I eventually had enough and needed my vehicle back and on top of the frustration of nothing being found that I described was charged an outrageous diagnostic fee for the pathetic service they claim to have provided for a vehicle still covered under warranty! I requested for the service manager to call me regarding this and have yet to hear back. Bring your vehicles for service elsewhere if you actually want your issues to be addressed thoroughly. Absolutely zero attempts to get to the bottom of anything just simply dismissed. I won’t make the mistake of another buying another Cadillac that I can’t receive competent service on.
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March 2024 by Ruthanne Abbott
Trevor in service department did a great job getting brakes and rotors replaced quickly on my son's car. I really appreciate the prompt service and great customer care!
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March 2024 by Eyad Musharbash
STAY AWAY SCUM dealt with them on purchase they were lying trash(the OWNER) DEALT With the SERVICE dept over many years ago they were thieves and scum employesI had a wheel bearing issue dropped the cadillac service writter calls me he did diagnostics to lie and drum up business without premsion ,told the car need this this .I said ok what I said ok to was around $800PLUS tax when I got their to pick my car UPthe bill was$998. the writter charged any EXtra $130s for diagnostics.when u do the work UR not suppose to charge.without my permission only wanted wheel bearing. today 2/24/24 had a flat ONSTAR towed my cadiilac to them nearest dealer the SCUMs didnot call me .I had to call .they charged $86flat plug . I spoke to service manager to complain about the bill . HE wanted payment over the phone CC .wanted his full name he refused only give steve . this just show U THE OWNER is a piece OF TRASH he always at the dealership HIS manager steve woundnot give last name.towtruck driver dropped my phone charger for them to put in my car writer didnot put in car . THE OWNER IS SCUM TRASH LIERS. will contact ATTORNEY general and BBB
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February 2024 by Jay Lopez
My wife’s visit to Hudson Cadillac Buick’s service department was regrettably unsatisfactory. Despite arriving for a routine oil change, on my Cadillac Escalade ESV, the service writers displayed a lack of professionalism and customer focus. One service writer intentionally avoided assisting my wife, engrossed in unrelated conversations on his cell phone. The second writer, said “ i’ll be right with you“ but, prioritized other tasks, leaving me waiting for an extended period. Even a simple inquiry about leaving my Cadillac without an appointment went unanswered. The overall experience fell short of basic customer service expectations, leaving room for improvement in communication and attentiveness. ⭐️
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December 2023 by Virginia Garcia
Be very careful with the repair service!! My husband need it a simply light bulb change for he right signal and they try to charge him $500 with a 10% off??!!!! Went to another car service and they only charged him $20!! Big difference huh! Nothing but thieves in this Poughkeepsie Cadillac
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November 2023 by foysol ahmed
Great cars & best service.Shelly was our sales person. She was very professional & amazing person I ever met in Dealer/ car showrooms. Loan process was very smooth & easy . I highly recommend Hudson Cadillac.❤️❤️❤️✅✅✅
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May 2023 by Pastor Phil
I've purchased many cars here before…and was hoping to again…but their lease agreement was so expensive that I'll have to shop elsewhere this time :(Toyota, for a comparable truck was $300.00 a month less in a lease...
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April 2023 by Marshall Smith
Got a good price on a used Cadillac, service was prompt friendly and courteous.
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April 2023 by Joel Ingold
Service department is awesome. No complaints.
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December 2022 by Cara Robertson
Awesome dealership to purchase a car from! Our salesman Cliff had our two vehicles sitting out in front when we arrived to look at them. Very knowledgeable sales person when we had a little bit of a glitch in our purchase HUDSON Cadillac dealership stepped up like no other and got us a car that we want it. Highly recommend!! Ten stars would be great !! Cliff was a pleasure to work with! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
