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June 2025 by Lives Naples
So difficult to do business with !! Limitations on mobile checks ( manual review over $1500 ) , no Zelle participation to name just a few
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May 2025 by mutaz ahmad
My best experience with this bank was closing all of my accounts !
Never again
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February 2025 by Kevin Walsh
Went in to get a bank check 930am on a wednesday and it took 20 minutes to find a manager to get an override. Why are there no managers available at a bank. This place is a joke.
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January 2025 by Gensy Kitty
THIS IS THE WORST HVFCU THAT I HAVE EVER HAD THE MISFORTUNE OF DEALING WITH.
ONE YEAR LATER AND THANKS TO THEM CLEARLY NOT TRAINING THEIR EMPLOYEES PROPERLY, OR PAYING ATTENTION TO HOW PAPERWORK SHOULD BE PROPERLY DONE,
I AM DEALING WITH AN INSURANCE COMPANY WHO IS BOTHERING ME THAT THEY COULD NEVER PUT THE TITLE IN MY NAME DUE TO THEIR MISTAKE.
GO TO A DIFFERENT HVFCU BUT DO NOT GO TO THIS ONE UNLESS YOU WANT PROBLEMS UPON PROBLEMS!!!!!!!!!!!!!
I WOULD GIVE THIS BRANCH ZERO STARS IF I COULD.
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December 2024 by Robert Hufnagel
Poor Customer Service at the drive thru window.
I asked for a withdrawal of $100. From my mom's checking account. I spelled out my mom's first and last name. Had a hard time finding the account. I told the lady at the window. I wanted $100. And please give me all $5.00 bills. I had sent her a $50.00 and asked her for $10.00. ( 20 x$5.00 -$100. & 5 x$10.00-$50.00) I had to repeat myself a few times. Not sure if she wrote down what I asked her for. Then I asked her for a withdrawal of my checking account. I asked her for $100. In $20.00 bills. For the other $100.00. I asked her for $20.00 in $1.00 bills. $40.00 in $10.00 bills and $40.00 in $5.00 bills.
The lady only gave me $20.00 in $5.00 bills.
The total amount of money was $200.00 just like I asked but in the wrong denominations.
Poor Customer Service.
Had to repeat myself several times for both transactions.
This lady needs more training.
Monday at 10:30 AM at the Hudson Valley Credit Union on Tucker drive.
Thank you,
Robert Hufnagel
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April 2024 by Alan DeCarlo
These guys are shifty.
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February 2024 by Allyce Marie
Had to wait almost 30 minutes for a notary public while everyone just walked around chatting just looking at people who needed help and barely helping people. I ended up just walking out. Won’t be revisiting this location and I might as well just cancel the accounts. Customer service pretty poor.
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December 2023 by Shushana Brown
Keep up with your money, they are stealing from accounts and making up reasons that make no sense to justify it. I would not recommend.
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December 2023 by Tiffany Hazzard
Back in 2019 , I had to file for bankruptcy, since then I've portrayed good standings with other banks and credit cards. I really wanted to become a member again at HVFCU but the guy I spoke to (which might I add was extremely rude and not sympathetic) stated I have to pay the balance off that happened 5 years ago that the bankruptcy took care off in order for me to return as a member. In his words" scotch free" This bank is not worth my time. I don't recommend this bank for anyone that went through a hard time and now on their feet wanting a Credit Union Bank.
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November 2023 by anthony russo
My truck was totaled two months ago. The bank will not send the pay off letter to my insurance company so the loan can be paid when I & the insurance company reached out many times for six weeks now. Meanwhile I’m still stuck paying for a truck I no longer own. They also set up my auto pay to deduct exactly eleven days late so I was charged a late fee every month for two years. Shame on me for not catching that. I would give negative stars if I could. Worst bank I have ever had by far.
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April 2023 by Amber Bayly
Always nice and prompt service!!
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February 2023 by Consulting Services Corporate Office
It is unbelievable how Tammi Marino Underwriter, Consumer Loan Underwriting is. She was nasty and rude to me when I was in the process of securing a loan for a vehicle. It is terrible how people representing company goes out of their way to be rude to you for no reason at all other than they just want to be disrespectful and nasty to people.When I called corporate to register a complaint a local brank manager pretended he couldn't find her supervisor's name and contact info for me to report her unprofessional behavior. I called corporate back and still filed a complaint. It doesn't surprise me of the low star reviews this credit union has.
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December 2022 by Bridget
I am a huge fan of Credit Unions and HVCU holds my mortgage as well as my savings and checking
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December 2022 by Bridget Gannon
I am a huge fan of Credit Unions and HVCU holds my mortgage as well as my savings and checking
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December 2021 by Paul A.
HVFCU is horrible & I wouldn't recommend them to anyone who values their money. I was a loyal member for 20-years, but they've gone down, down, downhill in recent years w/rude & incompetent employees, branch managers & leadership. Stay away!!!
