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September 2025 by Poconos Resident
This 5 star review is for Mia who packed my online order of Toy Story Adidas Superstars for my toddler! Super cute and we have held onto the card inside the shoe box (:
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May 2025 by Kelly Crowley
I was helped by a very friendly and patient young lady (Veronica? Victoria?) Sorry girl I forgot your name but she helped me out big time to try on a million different sizes. Ultimately I wasn’t able to buy anything because they did not have the color I wanted but I had such a pleasant experience that next time I’m in the market for some new sneakers I will stop here first. :)
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September 2024 by James Barros
Great store and always has what footwear all the family needs.
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August 2024 by •Tasha•
My experience with my girls and husband was, ok. I felt like they were selective on who they would like to help. No one greeted us, as they did others that worked in before or after us. Just an unsettling feeling, but my little one needed shoes. Hopefully it will be a better experience (next time).
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March 2024 by Mister Personality
Good sales, but here's a negative review about my recent experience with Journey’s customer service was incredibly frustrating. I contacted them about working there and from the start, the representative seemed disinterested, unorganized, late for scheduled interview and unhelpful. They offered no communication after interview as promised.Overall, the interaction left me feeling unheard and unimportant. This is a stark contrast to the positive experiences I've had with Journeys in the past. I hope they can improve their customer service training to ensure a smoother experience for future customers.
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December 2023 by Alfonso Delgado
I purchased Barbie crocs on Journeys’ website via Klarna and returned the item to this store. The young lady was new and didn’t know how to properly process the Klarna return and told me to tap my one time use Klarna card to process the return. This happened on September 7th, 2023. It’s now December 6th and the return was improperly processed and now Journeys is making Klarna charge for an item I returned because I was suppose to pay back Klarna with the money I was never given. The store manager at this store said it wasn’t her fault and she couldn’t do anything but she would have her regional manager call me back. The regional manager never called me back (shocker!) They kept saying that the return was processed and it was Klarna’s fault so they wouldn’t take any accountability for their mistake. Now Journeys’ customer care online sees the initial return but don’t investigate whether the money was completely refunded, they just see the initial return and don’t investigate any further. For future please make them process any refunds to a debt or credit card (nothing linked to your Apple wallet.) Don’t listen to what these cashiers say as they aren’t properly trained. It’s not their fault that they don’t take any time to teach them how to do their job to the best of their abilities. Now I’m forced to pay for item I returned to their store and they refuse to even give me a gift card for the amount of the return I processed. Horrible customer service and horrible training. Hope someone higher up sees this.
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April 2022 by Esteban Russo
Loved the shoes I got here for my daughter. The employees are more than helpful and it’s about two stores down from the adult version of the store where I got myself a pair of the same shoes. Great prices as well compared to other stores in the mall.
