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July 2024 by glennis maria montero
Excelente service!!!!!
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January 2024 by Bobbie M.
d incredibly helpful mind -reading sales staaff how do talking about the incredibly helpful migrated sales displays stimulate helpful staff super beautiful displays that draw my attention step into Michael's my creative wheels start turning.
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December 2023 by Larry
I love ❤️ this store.I wish I could afford everything I see that I want to buy. People are very helpful.
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July 2023 by Bob S.
We went in on a whim and to window shop. I finally found 12"X18"X3/8" closed cell foam, and not a huge roll that I'll never completely use. I've looked in several places and couldn't find it. I asked a young guy what I was looking for and gave him trade names as options. Instead of a blank stare he walked me over to the aisle. There it was. I should have gotten his name. It's for orthotics. It's an arts and crafts store and much more. Their picture framing department staff can recommend matting and frames that will compliment your photo or whatever you need mounted. I read some reviews. True, it's a large store and some items aren't marked with a price. But, they do have a large inventory and not everything is based on an industrial usage. There are what used to be called rainy day projects for children. Maybe they'll learn motor skills and knowledge that could be considered transfer of training later in life. Icing a cake and applying plaster use similar tools and skills.
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January 2023 by Mary T.
So does Michaels seem to carry less and less? Most times I can't find what I need. I went looking for those pretty boxes with the magnetic lids...not one to be found.
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December 2022 by Michael F.
I bought a wreath I wanted to return. One of the cashiers (Jackie) was an amazing help to me in doing so. I found an exchange and her customer service was pleasant, articulate and friendly.
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June 2022 by Ernie F.
Can't go wrong with Michaels, especially those who are into arts and crafts, flowers, furniture, decor, and beads to name a few. A lot of items are not to hard find with each product being its given area. Some items I find here can be disorganized, along with items misplaced in the wrong spot, leaving projects undone that are awkward to look at, and also finding flower pieces on the floor. Having this issue resolved would be an awesome thing to see. Customer service for the most part is okay but can improve on some levels. Besides all that, take advantage of Michaels, as there are a great number of items for everyone's interests, with a lot of gift ideas.
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August 2021 by Carolyn F.
Nice people, clean shop, easy to navigate, but I have a pet peeve: a significant amount of the merchandise is not tagged/priced. Very frustrating. I'm taking on a furniture finishing project and needed some supplies such as furniture paint, stencils, brushes, etc. Maybe I just don't understand craft shops but it seemed like there was limited inventory and the STAR ASSOCIATE: Jonathan at checkout made the experience really, really pleasant. So much so, that I had to have him call out his manager so I could tell her so directly.
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January 2020 by Jennifer T.
A large store! Not always the easiest to find what you need but the staff is knowledgeable and always are able to give me help and direction which is great. As a tip you can check online for a particular item you are looking for and see if it is offered at specific store. Also always go to their website to see if they have a coupon available. A good craft store that would probably satisfy most needs of a crafter.
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June 2019 by Renee R.
Employees are always friendly, helpful and not overwhelming. Store is clean and well organized. There are always lots of discounts on holiday items/decorations. I'm not to crazy about the picture frame section- I find it to be a bit overpriced. But I'll continue to be a frequent shopper for all my craft needs.
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December 2018 by Bill Z.
Perhaps weekends during December aren't the best time to shop here? You would think that a store specializing in hobbies, crafts, and holiday stuff would bring their A game this time of year. It felt today like it was their C-minus game. The Christmas supplies in the front to the left were really picked over, many shelves empty or seriously in need of reorganizing. There were items - or even worse - PIECES of items - on the shelves and floors. One of the wooden shelves on which wicker baskets were supposed to be on display was broken and could hold nothing. It also looked like the floor hasn't been swept or mopped in at least a week, and at some point, the floor evidently got glitter bombed as well. This store, did not live up to the inventory or quality I've come to expect at the Michael's stores.
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January 2018 by Shahna N.
FYI - Bought a picture with matting from a studio - support artists - bought the frame at Michael's and asked to pay to trim the excess matting. They absolutely refused unless it's their matting. Go to Village Frame Shop. Super nice and helpful without being corporate and legally spooked.
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January 2018 by Celia W.
I love Michaels. As a person new to crafting, it's so convenient to drive 2 mins to a jumbo craft room! Their variety of things t choose from is amazing. I've just gotten in creating moss art and everything I need is there. Yes, there is the occasional "where did it go?" Because they constantly move things around. That's a marketing ploy to get you to wander to find it and stumble upon something else. My review would have been 5 stars if HOBBY LOBBY wasn't 6 minutes away. Half the price!!!! Blows my mind. Michaels needs to price match or at least drop things by $1. However, my creativity does flow better when at a Michaels though so I'll still be a customer no matter what.
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March 2017 by Katie J.
Emily from framing was an absolute rock star with assisting for a gallery we held in Poughkeepsie, 47 frames matted and pictures placed within a week, cannot thank her enough for her hard work and kind spirit to make sure things got done timely and correctly!
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December 2016 by Christina V.
So it seems like the majority of reviews here are discussing the issues with not being able to find someone to help you when you need them. I get that, as I've experienced that. It's what prevents me from giving 5 stars. But there's so much to Michael's that makes it THE craft shop to frequent that I can overlook that (and also, I like to meander to aisles unseen so I can get myself in trouble by buying something I didn't need or looking through a unique clearance section). Firstly, Michael's has easily accessible mobile coupons that are often really good overall. I've found many "20% off regular and sale purchase" coupons when just searching on my mobile device. If you sign up for the Michael's rewards card, you'll get great coupons often in the mail, like 40% off your entire purchase. Secondly, it has such a nice, vibrant, open floor plan. Everything at AC Moore, and especially Jo-Anns, is so cramped that you feel overwhelmed quickly by everything while finding it difficult to find what you need. Yes, you'll have a similar difficulty at Michael's as with any craft store, but you feel comfortable to explore. Things are often (but not always) in logical places, so if you've been a couple of times, you can expect similar items to be in similar places when you come back another time. I also find that there are a lot of unique, interesting things at Michael's that other craft stores just don't have. I usually get all of my frames at Michael's, and have made some cute projects ('Big dipper' and 'Little dipper' shirts for my husband and daughter for father's day 2015!) that took less than 5 minutes to plan because of how easy it is to find things here. I really like Michael's and haven't attended AC Moore and Jo-ann's in years because of how much I enjoy this store. It's tradition to go for every holiday season... in fact, it's about time I go for my annual Christmas and Hannukah visit!
