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March 2025 by Jackie Nemeth
I have had *numerous* order issues over the past year. I usually get at least one incorrect cookie which isn’t a big deal so I let it go. However, in July I was charged twice for a very large order and cookies are 5$ each. I emailed about the issue and was told it was refunded. I sent screenshots of my account showing that it was not refunded. I was ignored. I emailed again, I was still ignored. I’ve been emailing for MONTHS and contacted on social media as well. It is now January, six months later, and is no longer about the refund, it is the principle of it all. Incredibly unprofessional. My coworkers have also had order issues so we stopped ordering completely because our orders were messed up so many times and it was never rectified. This is absolutely the most unprofessional business I’ve ever conversed with, dealt with, or wasted money on.
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January 2025 by Marion Sonner
Brown Butter Choco Chip is def the best cookie (in my opinion, I’ve have the others and they’re alright). I thought the macaroons would be better pistachio was the best of the 3 I got, but one of them was extremely hard and stale so I was pretty disappointed in that.
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November 2024 by Ditte Wolin
the mint ice cream was the most tasteLESS I have ever had
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November 2024 by Merritt
I ordered for the first time via the website. There was a $30 minimum for delivery so we ordered around 8 cookies. In addition to the $30 minimum, there was a near $11 delivery charge and a tip added. We just received the delivery and there were only three cookies in the box. We have called several times and left messages but no one is answering or returning my message even though it says they are still open. $50 for 3 cookies and no communication is a disappointing experience for first time customers.
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October 2024 by Lordes Kennedy
DONT GO IF YOU HAVE GOOD TASTE… I ordered a sugar cookie, peanut butter cookie and strawberry shortcake cookie from here a couple of months ago, NASTIEST cookies I’ve ever tasted, mind as well make some at home. I mean how can you mess up a SUGAR cookie? They were stale, thick and they just tasted HORRIBLE, it was more of a crunchy cake instead of a cookie. Sad, I had high hopes for this spot.
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October 2024 by Chris Anders
A little disappointed at the quality and lack of communication about products given how this place was described to me. Not really what I expected.
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October 2024 by Cynthia Thomas
Spent $17 on four cookies which were all overdone and burned
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October 2024 by Avoyt Doukas
The milkshake was flavorless; I can't recommend it. The cookie was fantastic, though. Skip the milkshake; just get a cookie or two.
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September 2024 by Jose Villanueva
Great customer service, staff was patient and friendly.
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September 2024 by Cody
Attitude problem
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September 2024 by J .ox
I love this place but there is a girl cashier who needs to work on her customer service. No greeting what so ever just blank stares. Not sure why but everytime I come and she’s there I receive the same service. Does not feel welcoming.
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September 2024 by JORDAN BRYANT
Not a good place
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August 2024 by Krystal Cordero
A little expensive, but they cook the cookies right then while you wait so they're warm and wonderful. They stayed soft even after they cooled
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August 2024 by Caroline Fontana
cookies are actually good and attendant was polite but it was really disappointing seeing the attendant handling the cookies, using their phone and going back to handling cookies and take some out of the oven, all that while wearing the same glove. we were there for like 20 minutes and they never changed their gloves or simply washed their hands, even after cashing us out.
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August 2024 by Jay
Cookies not worth the money. It’s nice that it’s literally something you can get right off the train and it’s open late but it’s not good. Will not be coming here again but atleast I tried it and the cashier was nice just the cookies weren’t good
