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February 2024 by Omar Beale
The mobile rescue in front of best buy has the best seevice and fixes the phones under 10 mins
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February 2024 by Daniel Ortega
I replaced my iPhone 15 pro screen here. Great and fast service
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January 2024 by Jan A.
Here's why I will never shop at Best Buy again. In the past I've bought several laptops there and bought Geek Squad protection. A lot of good that does when you actually have a computer problem. One day I found that my laptop battery was charging only up to 59%, then stopping. So I called Geek Squad -after a long wait got someone on the phone who said it sounded like a hardware problem and I'd better bring it in. So I drove an hour each way to the nearest store to where I was at the time, in Poughkeepsie. There used to be one only 15 minutes away, in Kingston, NY, but it was closed when Best Buy closed so many stores. The guy there said I needed a new battery and they'd have to send it out for repair, which would take about two weeks. I said why can't you order the battery and I bring the computer in when it arrives. "We don't do it that way," he said. If I wanted to order the battery myself I could pay for it and then bring it in to be installed. But I paid for a warranty and Geek Squad service, I said. Why should I have to pay extra? Why does Best Buy have this system? Do their executives sit in a conference room and say "let's see how we can make things as inconvenient for the customer as possible?" But it gets worse. The guy told me that at some store in New York, where I actually live, they will do the work in-house and take only one week. So when I went back to New York I figured I'd take the computer in. But which of the few remaining stores in Manhattan would service the computer in-house? I called Geek Squad again. I got a guy on the phone who said he didn't know which store would do that, but I had a warranty that entitled me to get a free replacement battery one time. I just had to know which battery to order. He said he'd connect me with the parts department, where someone could tell me. He transferred me. I went through the whole identification process by phone -only to talk to someone in service. He transferred me--to home theater and appliances. Someone there transferred me--to sales. And so on, for nearly three hours, til I got someone in part who said well, there are 71 different types of batteries for your computer so you'd better bring it into a store. Which store in New York can service it in-house I asked. "Huh? No one does that," was the response I got. So I took it to Best Buy on 5th Avenue and 44th St. in New York, where a nice Geek Squad guy said that even though my battery was covered by a warranty, I'd have to send it out for service, and it would take 2-4 weeks, and I'd have to pay $79 because my computer was in its second year of coverage. Huh? Oh, he said, it might be cheaper to just order the battery from Amazon. So I did, with his help, and the next day I received a battery for $62. The day after I brought it in to the store again, where a nice woman on Geek Squad installed it. I took the computer home, charged it--only to find that it wouldn't charge past 59%. I was about to spring for help from an independent tech repair shop that a friend recommended (and where I'll go next time.) But first I poked around on my computer a bit, and discovered the little heart icon on the battery status display. That icon leads to a diagnosis of your battery. Mine said "good battery." Below that, however, is a link to a page called "My Smart Settings." There I found a function called Conservation Mode. When this is enabled, your battery will charge only up to 55-60%. And my Conservation Mode was on! I tried turning it off to see what would happen - and what do you know, the battery soon charged to 100% Not one tech expert thought to look at my battery settings? In my first phone call, the tech support rep didn't think to direct me to the smart settings page?
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January 2024 by Mary T.
We just stopped in to buy a new dvd player and cables and the staff is very helpful and kind. I am disappointed with Best Buy corporate because they have a new policy to not give any discounts for seniors or military members. Shame on you Best Buy - your people are nice but you, as a company, are not.
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December 2023 by Renai S.
Damaged my vehicle beyond their ability to repair while installing a remote starter. As a result, we were responsible for having the vehicle towed from Best Buy's garage to the car dealership for repair (plus finding a ride home). The vehicle is still at the dealership as they try to diagnose the damage incurred by Best Buy. If you are having anything installed in your vehicle there, please be sure to have additional money set aside for the possible expenses of a tow truck, vehicle repairs (and all associated fees), rental car for multiple days, etc. They should reimburse once receipts are furnished and it's processed through their insurance, but be prepared for the expenses in the interim and dealing with an insurance claim.
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December 2023 by Hunter S.
I purchased an open box "excellent" tv from this location, I was unable to see as the sales associate told me i had to order it online and then they could bring it out. I played along ordered it, it came out wrapped in bubble wrap. no power cable, no stand no remote. I didnt think of anything of it as it was an open box. took the tv home, it had a damaged screen but when it turned on it was working fine. Fast forward to 5 month's later the tv screen went out. I went to the store asked about the problem they told me it discontinued and had to be replace with a new tv. Okay no big deal, i bought another open box that was in the box and assurred that it was working. i got it home didnt even take it fully out of the box plugged it in, shockingly the tv was broken. went back they tried to tell me "its your fault for breaking it. But we will replace it for you this once." So they sold me a brand new tv told me i have to call geek squad they told me they need to send someone to look at it and confirm its broken and then i would be refunded. So now here we are 15 calls later 14 hang ups from geek squad, and 1 person telling me it on the store i have to go back there. The so call manager of the store, Right off the back she had an attitude problem. She was absolutely no help as she was more concerned on texting and pushing off the blame on me. I explained everything multiple times and she just kept walking away. She told me to call geek squad and deal it with and tell them that she wasnt giving me anything and told me to save my breathe on call her district manager because she going to tell him not give me anything so that i can leave "im done wasting time on you" This is by the far the worst customer service i ever dealt with. I have worked as a retail manager for 10 years never in my life have i ever pulled out a cell phone and started texting in front of an irate customer. Absolutely unbelievable spends thousands of dollars in best buy a year and now i will not be returning, i know it has no impact but unbelievable that the walmart near me has better customer service then this bestbuy
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November 2023 by Philip Clayton
They did a fantastic job fixing the phone. They were polite and prompt. I would highly recommend this company.
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October 2023 by Carolyn F.
REVIEW OF GEEK SQUAD: Double Agent James Taylor. I am so pleased and relieved that I have the Total Tech membership and the home visit coverage. David was prompt, phoned ahead to let me know he was on the way. He is clever and professional, and diligent. I trusted him so much, I plan to make another purchase based on his input.
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September 2023 by Elliot M.
I bought a Dell laptop from this Best Buy in May, 2022. It works great, and I love it, except for one thing. The "forward arrow" key has stopped working. Everything else works fine. I thought maybe a crumb or something was stuck under the key, so I tried using forced air to clean out under the key. It still didn't work. I looked online at videos about how to remove a key and clean it out, but I decided I would rather have a pro do it instead of risking me breaking the button. I called Geek Squad and made an appointment to go to my nearest Best Buy - 1 hour drive away - to have them remove the key and try to fix it. I described the issue IN DETAIL to the phone support person, and she said it would be a breeze for Geek Squad to fix this, in about 20 minutes, and it would cost me $39.99. I made the appointment. I drove an hour yesterday and was early for my appointment. The very nice young Geek told me that they are not trained to remove keys and that, if anything, they would probably have to replace the entire keyboard. He recommended that I go to a small repair service about 4 miles away to bring the laptop to, and he apologized for the Geek Squad support person claiming that they could easily do this repair. He says it happens all the time - that the support phone agents make more money the more appointments they can make, even if in reality the Geek Squad can't really fix something. He suggested writing a negative review. This is disgraceful (which he admitted). I did bring the laptop to the other place, and he acknowledged that they would have to replace the whole keyboard for several hundred dollars. He advised just living with it, esp for such an unimportant key. I'll take his advice. And!: In the process of typing this review, the forward arrow started working again! Go figure!!! It's KARMA!!!
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September 2023 by Maria Orellana
I have got this amazing protector case from here. And it looks great and really protective. Definitely recommended
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September 2023 by Jada Lynn
I would definitely recommend them for any phone issues or for accessories. The sales rep was very helpful and patient. I got a iPhone 14 pro case and a screen protector both are very good quality.
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September 2023 by Har Kang
I got my iPhone fix here. Quick fix. Reasonable price
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August 2023 by alexis calabrese
Brought my phone in for a shattered screen to be replaced, took only 30 minutes and came out great! The guy that helped me was very nice! I highly recommend for anyone that needs repairs or cases to check them out!
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August 2023 by Melissa Suddoth
I thought that I would have to get a brand new phone, but they brought it back to life. I spent a whole year with a cracked screen and I was so pleased and happy to see that I don’t have to pay 1200 dollars for another phone. I’d come here any day.
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August 2023 by Patrica Hamilton
Quick service, fair prices, really decent accessories.
