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November 2023 by Daniel W. Shaw
Great staff! All of my questions were promptly answered in a well-versed, professional, and pleasant manner.Out of the 2 different locations I've visited in the last 10 days, they BOTH have Customer Service Representativologists with a happy and helpful demeanor ?
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November 2023 by Amanda Richline
They were fast and very helpful. And great customer service.
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November 2023 by Barbara Mindel
very helpful & courteous with correcting modem & cable problem
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September 2023 by Rebecca Gray-Murray
Spectrum continued to charge us $30.98 a month for a DVR that was returned ten months prior. When asked for reimbursement, we were told they could only go back as far as two months, no further. The difference is $247.84. They have no record of when we actually returned the dvr, even though they took our name, address, and the number off the box to be ABLE to return it. I mean, we needed proof that it was actually our box. Not a stolen one, we were trying to give back. It's now ultimately our fault because we didn't get a receipt at the time of return. Shame on you Spectrum, $208 a month for service and this is how you treat your long time customers.
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August 2023 by Chumn_li
It's ironic that there is no phone line for this walk-in store. Otherwise, people were helpful. I conveyed the issues I was having with their service and walked out with the new equipment. A little tricky installation at home. But overall, excellent service.
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August 2023 by grant house
Worst service ever we need Verizon fio
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August 2023 by Christine Burke
They are the BIGGEST THIEVES CENTRAL HUDSON IS ALSO.
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June 2023 by Mark Gopaul
Customer service very rude
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May 2023 by Kallandra Campbell (June)
The customer service representatives here are always fast, welcoming and knowledgeable.
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February 2023 by Silver Star
They attempted to charge me extra money $50.00 and refused to move my service. I called customer service and they added the extra 20.00 moving fee on my bill to pay later. Any issues just call customer service!
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January 2023 by Lena Shockley
They helped my friend on two occasions. She was satisfied with their services.
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November 2022 by Tania Garcia
Had service for over five years but now I needed a change and hoping it goes well if not going back to spectrum for sure.
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October 2022 by Sandra Zapata
Customer service was okay. Started a new account and found prices high. Didn't save that much from having 3 boxes to 2 boxes. Internet and tv prices went up. They told me they were going to give me the equipment and I had to install it myself otherwise I was going to be charged $50 if a Technician came to my house. I agreed to do the installation myself and just found out through the app that there is going to be a charge of $20 for installation on my first bill....I wasn't told that part ......?????
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August 2022 by Jumal “Lunchbox” Campbell
My guy Ron was all business.. I'll be back
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July 2022 by Elisa Sanchez
Customer service was great
