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November 2023 by Sugra Ali
The absolute worst costumer service! My father in law went to T-Mobile to explain to them how we transferred all our 5 lines to Verizon. And how the transfer pin provided by T-Mobile costumer care expires after 7 days. They didn’t want to listen to what he was saying. So my father in law went home and told me to call costumer care again! Since we already traded in our T-Mobile phones to Verizon we no longer had access to the old T-Mobile SIM card. And the guy just didn’t want to listen to me at all in the store. And was saying “ I don’t know what I’m suppose to do” lol so when I called costumer care they said have the representative at the store call us so that we can give them the new pin. He clearly just didn’t want to do his job. Worst service ever! I never got bars to begin with.
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June 2023 by John Bermudez
Everything you need for the your expensive contract, cell phone/tablet/smart watch accessories are here too
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May 2023 by Lauren Hwang-Finkelman
Had an amazing experience at this T-mobile. Thank you, thank you Amanda.
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March 2023 by dreazy draco
Great store, great staff, and a corporate store.
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March 2023 by Angel. C Pena
Awesome customer service, setting up my new pixel 7 pro was a breeze!
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February 2023 by c Tiger
Last month, Julio was fantastic helping a deaf friend set up a new phone and transferring carriers. Julio was very patient and helpful through the process. Julio thought ahead and made the appropriate settings for the deaf. Thank you!
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December 2022 by Zaidi Moin
I really enjoyed my experience at this location. The support and services given by the team were very attentive and friendly. Definitely wouldn't hesitate to come here to have my issues solved than talking on the CS team online.
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November 2022 by Miss Bliss
Today was my second time visiting this store , and I cannot say enough about the PHENOMENAL SERVICE provided by the team members !!!!! From the service rep to the manager. My service rep handled my laundry list of issues and concerns with grace, and worked tirelessly to ensure that this Mama walked out of the store with a (awesome) working phone ! Julio was not letting me leave in the same situation I’d walked through the door in. I am incredibly grateful for the Team here, Top Notch doesn’t even cover it.And as always, utilizing the most basic of manners on My part was returned in kind ! If we could all do that all the time …This store is the spot. Julio is the man.
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October 2022 by Helen Purnell
Good service from the T mobil staff
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September 2022 by Raymond McCarthy
Replaced my glass screen protector. Perfect job. Had to have it shipped to me. Very polite and professional staff
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September 2022 by Leo Stanley
I walked into the store There were no other customers and all the employees looked at me like kid comes to grumpy old man with a mask on There were no other customers and all the employees looked at me like kid comes to grumpy old man with a mask onHowever Matt Jones Helped me and solved all my problems professionally and courteously courteously and I will be back to get the Wi-Fi from him
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June 2022 by Crystal Walker
My T-mobile experience the best ever!!!! for the Father's Day weekend.I just want a IPhone 13 Pro Max for my son and ended up getting a free IPhone 12,also a great deal&discount on an Apple Watch. Xavier Serrao is the man to see for all your electronics needs,I guarantee you that your experiences would be the best ever!!!by far......I know mine was.Xavier was very friendly,professional,and knowledgeable as well as electronics savvy and answer your questions very thoroughly with a wonderful smile.He also did alot of multiple tasking while helping me &many others.I highly recommend Xavier to all a job well done!!!!!!!
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February 2022 by Mary Fox
I cannot recommend this T-Mobile store enough! After 6 years of the same tired phone I had to break down and consider moving on. It had also become painfully obvious that I could do much better than the carrier I had been with since the beginning of time. After spending way too much time on the phone and in person with other carriers I ended up at the T-Mobile store on Burnett Blvd in Poughkeepsie. What a lucky break for me! My mobile expert Xavier was patient, knowledgeable, friendly and listened to us, thus setting us up with the perfect phone and plan to match our needs. I've had my new phone and service with T-Mobile for almost a week now and I couldn't be happier. Anyone searching for top notch cellular service really should stop in here. I think you will be glad you did.
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January 2022 by Tyson Stephens
The service at T-Mobile was excellent and the customer service representative was knowledgeable and professional
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December 2021 by Kathleen Wood
Christian helped us when we went in with a million questions and also a few days later when we went in to upgrade. He was great! He answered our questions without all of the confusing extras. He helped us understand our plan, why and by how much it was changing.