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January 2024 by Diana Aguilar
Hello. I want to start by saying I love your company and product. I am a Torrid VIP member. Today I was shopping at my local Poughkeepsie, NY store and was extremely upset by the way I was treated by your employee Nicole. She was rude and very unprofessional. I was purchasing a shirt and wanted to use my extra 10% off coupon that I received for doing a store pick up. She told me I was not allowed to use it because I had already picked up my order the day before. I tried to show her and explain the coupon clearly states valid for 30 days. She didn't care and didn't want to try and scan it to see if it would work. The whole time she was rude. It wasn't so much about the coupon as it was the way she treated me. After all the frustration I asked a different girl to scan the coupon and it worked with no issue. Nicole made me feel invalid as a customer. I shop this location all time and it has ruined my experience.
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October 2023 by P Holmes
My lady walked out with a blouse for$20..was$48
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July 2023 by Pete Avampato
Super helpful and kind staff that helped my fiancé find new clothes that really fit her aesthetic well.
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May 2023 by Tammi Montgomery
I love the service they provide! Thanks for. All you do and your help! I look fabulous. Don't I?
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May 2023 by Scarlett Carter
LOVE their clothes. Just very pricey.
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April 2023 by Cherelyn Volpert
First visit today and I thought the store was great. The customer service was excellent and the dressing rooms were very nice. I appreciate that it offers women's clothing sizes 12 and up. The prices were reasonable and they had a great sale going on today too! I will definitely be back.
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March 2023 by Mary T.
I have to say I was super excited to shop in this store. I liked it so much I ended up getting $100 of Torrid cash which I spent online. The thing is, if you end up not liking how something fit, they won't let you exchange it for something else unless the item is the same exact price. The Problem is that the online prices differ from the store price so you end up losing the cash. They don't even consider a store credit or giving the customer an opportunity to pay the difference. So if you must shop here and are using torrid cash of some sort, I would buy something you are sure you are not going to ever return. Or better yet, go to the store and try it on BEFORE you buy so what happened to me doesn't happen to you!
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March 2023 by The Russian Corgi - Hailee Carter
The staff is always very helpful and the selection of clothes is always interesting. The store itself is well kept and clean. I have bought several bras and dresses from here and they hold up amazingly. Highly recommend visiting here.
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October 2022 by susan bailey
Love Torrid clothes, a little on the experience side. Always wait for clearance.
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September 2022 by J- Boog
Love the clothes but customer service can be better
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August 2022 by Patty Economos
I have been a devout Torrid shopper for about 4 years now. It's the BEST place for curvy girls to shop...I can ALWAYS find clothes that fit me perfectly! And the service at the store is stellar. Always friendly and super helpful. They wait on you as well as any luxury store. I always leave there happy!
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August 2022 by Kerri harbster
Lisa in the Poughkeepsie ny location was excellent, very help.
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June 2022 by odetta bailey
Great place to buy trendy plus size women's clothing!
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February 2022 by Stefanie j
Ok clothes but too expensive for no reason
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December 2021 by Katie Biagiotti
I took off the tags of one piece of clothing and wore it but later in the day found out it was to big for me! I was disappointed and wanted to return it for a smaller size, the women told me I could not return the item with no tags. I wish I knew this before I bought them. Unfortunately, Torrid is the only store around my area that has decent to say the most, plus size clothing. I hope one day they will be able to accept clothing without the tag on it even when you have the receipt and the tags separately . I am Very disappointed in the company’s return policy. Hopefully there will be better other plus size stores to come to the area with trendy clothing and better return polices.
