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April 2025 by JOHNNY BLAZE
Wonder why she's not investigated , taste of her own medicine. South road poughkeepsie, ny. No gold stars
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March 2025 by Ian Troge
Couldn't even make a reservation nobody answers the phone and the corporate line doesn't even have an option for that, and you can only find that out after listening to 2 minutes of someone talking about things that you care nothing about.
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March 2025 by Nina Isabelle
Worst place ever, don’t count on these people. Don’t make any appointments with them, don’t give them any of your time or money. they will not keep scheduled appointments and will not call you to cancel or reschedule previously scheduled appointments.
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January 2025 by Taylor Weiss
The one employee that I dealt with was brand new and not trained properly. His superior had an awful attitude and they charged me $30 for gas after I refilled the truck to what it was at. Will not be using them again
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October 2024 by gary saltzburg
I had a lot of trouble getting the lock opened for the early pickup. I followed the instructions and was very careful not to put any pressure on the lock as instructed. I called the 800 number for help and there was a 25 minute wait time, so I hung up and kept trying. I finally was able to get it open. I got in the truck pulled out on to Route 9 and the low fuel light came on showing less then 50 miles until empty. So needless to say I had to get fuel right away. When I returned the truck and said something, the only response I got was that it showed a quarter of a tank of fuel on the gauge. I felt like they didn't have a care in the world about me as a customer.
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August 2024 by Amanda Brandow
Never under any circumstance trust U-Haul.
I’ve moved a lot. Every time I use U-Haul, and at this point, I should just be mad at myself for trusting them. Everytime I’ve ordered a truck, dollys, blankets - whatever the item is- I never get what I ordered. Not one time. The last few times it’s been the dollys. Previously I’ve had to throw out things because I don’t get what I need from U-Haul, but it’s always been things I don’t really care about. But because it’s been a problem, this time I called several times in advance to ensure they had them. I was promised yes every time. Guess what? They didn’t have them or the blankets I ordered and paid for in advance, resulting in my very expensive dresser getting destroyed and thrown out.
It’s not just the lack of equipment, it’s almost like U-Haul as a whole is a scam.
This particular U-Haul has some of the unfriendliest humans I’ve ever met in my life. The one girl was straight up playing on her phone when I walked in. And before I could even say Hi she had a huge attitude and seemed very annoyed just by our presence. Once we mentioned we ordered a truck, she let out this huge annoyed sigh, and turned around because the truck “needed to process the return still”. More people walked in, most ordered trucks, and none of the ones that had been returned were ready, but were at the store. I’m assuming because she was playing on her phone and not actually doing her job judging by the wall of “need to be processed trucks” on the wall, causing a huge back up and line of people.
When she mentioned there were no dollys and I (at first) was very nice and asked - what do you mean? She gave me this entire attitude like - how dare you be mad we sold you something already and we don’t have it. Kept snickering at me. Making faces. She basically antagonized an entire situation, and then just called over the manager to “deal with me”.
So from the poor humans and lack of equipment, go at your own risk. This is not just this U-Haul. It’s every U-Haul.
On top of all this, I was promised a discount for the multiple items that I ordered within 24-48 hours. It’s almost been a week and I haven’t received anything. Why am I not surprised.
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May 2024 by Ray Pacella
Lied and told me I showed up too early for my appointment. Waited 3 hours for a module to be replaced. If a scheduling mistake was made, say that, don’t tell me I showed up early for an appointment time that was emailed to me for confirmation. There’s no management.
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May 2024 by christopher martinez
I have a reservation for 930am today and have been in the store since. No one at all has come to help and there are about 5 people waiting on line. Last time I rent from this U-Haul
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April 2024 by Nancy Beras
The price stated at $19.99. They charge me $4.00 a gallon of gas. When the gallon of gas was $3.19 in the area
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April 2024 by Lisa DeLillo
The customer service representative was awesome and very knowledgeable and friendly. Truck was a great size
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March 2024 by Bernice Marin
The location in Poughkeepsie is convenient and it was fast and easy to pick up and drop it off.
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February 2024 by Dee Cee
Quick process to rent the truck. The truck was clean and ran great. The staff was friendly and professional.
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December 2023 by Bernard Beal
Excellent friendly and efficient service
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December 2023 by E G
Good availability, ease of process, good price.
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October 2023 by Peter Smith
equipment clean and available on time
