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February 2024 by Helene Richard
Very professional and helpful
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January 2024 by Tasmia Hoque
I recently changed my pharmacy to Rite Aid and i went there to pick up my pills. They told me to wait 15 mins so I waited and after 15 mins when I went there to pickup again they were giving me a different brand because they did not have the one I was prescribed for. They said its the same generic one but different brand. There is a reason that my Dr. prescribed me this brand so why would I take a different brand. My old pharmacy always let me know that they don't have the pills I was prescribed for and now this pharmacy without letting me know they were giving me different one. I asked if they can order the one I was prescribed for. They said they ordered it will be here by today and i will get a text message. Did not get a text and called them many times but they did not pick up. I do not have any pills left.
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January 2024 by Tasmia H.
I recently changed my pharmacy to Rite Aid and i went there to pick up my pills. They told me to wait 15 mins so I waited and after 15 mins when I went there to pickup again they were giving me a different brand because they did not have the one I was prescribed for. They said its the same generic one but different brand. There is a reason that my Dr. prescribed me this brand so why would I take a different brand. My old pharmacy always let me know that they don't have the pills I was prescribed for and now this pharmacy without letting me know they were giving me different one. I asked if they can order the one I was prescribed for. They said they ordered it will be here by today and i will get a text message. Did not get a text and called them many times but they did not pick up. I do not have any pills left.
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January 2024 by Quami White
Every time I get a text that my pills are in. Able to go and get em the next with no issues.
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January 2024 by Mike A.
The most reliable public atm in the neighborhood. Always fully stocked (with everything but what I need). Helpful pharmacy techs.
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December 2023 by Shawnie J.
I want to start out by saying the service is good but they always seem to be low in stock when it comes to certain brands of over the counter medicine quit often. As for the prices they seem to charge a little more than CVS but less than Walgreens. You can find a deal when it comes to travel products but that's where it ends.
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December 2023 by Wesley jefferson
The pharmacy service at this location is horrible. It only 5 blocks from my home, but I used the Cambria Heights location becuase service was much better. That location closed and I needed my prescription refilled. I used their automated system since I knew my precription number and thought that would easier than going into the store. I got message the prescription was not found, but they would contact my doctor and follow up with me the next day. When I didn't here from anyone, I called and was reminded how horrible the service can be at this pharmacy. Precriptions are never ready as promised and they NEVER answer the phone. I ended up calling my doctor to have a new prescription sent to Walgreens. Don't trust any part of your healthcare to this business.
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November 2023 by ibrahim yusuf
This location never picks up phone. It’s so hard to find if your refill is ready.
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September 2023 by David Terreus
I called to request for a prescription transfer from CVS to Rite Aid. The lady Simone was very impatient and unprofessional to me only becauseshe asked me for the CVS phone number which I didn't have right away and gave her the address in order to facilitate her find the phone number on her end. When I asked for a supervisor, she claimed that she's the supervisor with a nasty attitude.She even hung up on me.
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June 2023 by E.
I have been dealing with this pharmacy for years but it appears during the last 12-18months there has been a Decline in Service ! You can never reach anyone over the phone, even after they text you informing you that you need to call them! You're forced to make unnecessary trips because once you go in the issue/concern is not addressed during that time so you will call, call, call and call again before heading back down there for them to say we're still working on it we need another 15-20mins. This pharmacy is a Joke at this point, new management is needed or you all need to revise your work schedule and the responsibilities to ensure that someone answers the phone at all times. If you do not want to answer, then allow people to leave voicemail messages.
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June 2023 by Frank Spaulding-Bey
Easily the best Rite Aid in all of Queens, NY. Nice, professional, courteous, and knowledgable along with an extremely well stocked clean store.
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June 2023 by andrew lagredelle
Awful experience extreme wait times for anything it's as if no one works there. The phones are never answered terrible experience I will be changing from this pharmacy due to the awful customer service.
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June 2023 by Alla Fidarova
Such a nice location. Great customer service. Cashiers work fast. The store itself is clean.
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February 2023 by Mujtuba Ahmed
Every time I have been coming to pick up medicine very long wait times both in store and drive thru. Medicine is great but service not so much. Should hire more pharmacists to assist customers. I don’t blame the current pharmacists usually understaffed.
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January 2023 by Sadia twinkle
If I could get chance I would give 0 stars.Worst pharmacist are at this location. They never help never pick up the phone. People will die waiting on them to pick up the phone for their medicine.??????????Improve your customer service or else one day you will be out of business.
