United States Postal Service (USPS) is the only organization in the country that regularly delivers to every residential and business address. USPS is committed to providing secure, reliable, and affordable delivery of mail and packages to more than 157 million addresses in the United States, its territories, and its military bases worldwide. Processing and delivering 47 percent of the world's mail, USPS manages over 30,000 retail locations and constantly innovates to make customer experiences better. The local Post Office location at 20920 Jamaica Ave offers walk-in passport services. Customers have had mixed experiences, with some reporting good service and helpful staff, particularly for passport processing. However, there have also been reports of racial bias and issues with package delivery and mail forwarding. Some customers have encountered problems with the photo service being broken, and recommend bringing their own photos for passport applications. Overall, the USPS strives to provide efficient and reliable service, but there seem to be some inconsistencies and areas for improvement, particularly in terms of addressing potential biases and ensuring consistent quality of service across all locations.
This post office has improved their customer service . The new employees are nice and polite. The last old guy was very rude . Nice parking lot . I will give 4 star for the long waits . They need more staff. It is a very busy post office
April 2025
Friendly, efficient, and fast at the top of last hour on Saturdays.
April 2025
If I cold give zero stars I would. They always have a long line and 1 person working at the booth. How does this make sense?? This is ridiculous, please hire additional people. They’re so many people looking for employment, no reason why you only have 1 person working when they’re always so many people here.
