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November 2023 by Michael K.
We've had a rough experience with the service here. One of the employees, if I can even call her that, was absolutely disrespectful towards us customers. We were paying for our shoes, and we placed the money on the table, then the employee at the register told us "you have to give me the money to my hands. It's more appropriate that way!" With this awful attitude. I then told her to calm down, as this is no way to treat a paying customer. I didn't see her name, but she was relatively "tall" and slim, glasses too. I'm never returning back to this store ever again, and I urge you all to avoid this place too. This 24 year old was arguing with the customer. AWFUL!!
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August 2023 by Tandin Ongmo Dorji
Worst customer service ever. There was no customer in the store and when we asked for help the staff were just busy talking to each other. They seemed annoyed when we asked them to help us with the sizes.
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July 2023 by Marianne W.
Aldo at this location is as good as the Aldo we used to have in Manhattan on 86th Street. I'm not a huge fan of the style they carry. This store is very strategically located in the mall and it is enticing. I like the Aldo Accessory Store they have added next door. I took a look around with my daughter. She was ready to move on. I'm sorry to say I'm still not a fan of the Aldo style. If it's your thing, do what you wanna do!
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June 2023 by MetropolitanTransit EX
staff was not helping and some of the females employees were kinda have a additive with me honestly.. and the store is nice and all but its just employees don't check up on their customers at all..
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June 2023 by Talia Vega
Came here to return an online purchase and the return was smooth. We found out though that there's no one that speaks Spanish there due to another person needing my boyfriend's (fluent spanish) help. Otherwise, the wonderful woman that helped me as best as she could and could've gotten me in and out without that small hiccup. (We didn't mind helping btw)No personas puede hablar espanol aqui. Cuando necessitas ayudar, va a un otro location or en el computadora por favor.
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May 2023 by Rina Mahat
absolutely love aldo shoes but this store has the worst people working there. They hate talking to people and are on their phone, especially the ladies are so mean and unprofessional. Queens mall is close to my house and my go to place but I am not visiting this store for now, I will rather buy it online
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January 2023 by SH Networking
Unprofessional !! Nathaly, she is a sales girl and she does not know how to treat customers. Very unhappy with her behavior. The sales people are very rude.
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November 2022 by MX Williams
Experienced great service in Aldo and was able to find a nice nude heel in size 11. I thought this wouldn’t fit based on that it was women’s sized.The shoes are mid ranged price but worth it for the quality. There’s an accessory store with shoes and bags next door.Sizes mostly stop at size 11. I wish there wee more shoes in my size - mens 12
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July 2022 by Dropatie Ramsingh (Seeta)
That little Aldo accessoriess next to the Aldo shoe store, in Queens center mall is a nice little store with lots of cute stuff.The workers are pretty friendly. But...The Spanish woman that seems to act like she's in charge there, (don't want to mention names). Needs some good customer service training.She acts like the bags are food, and scarce. She lied, and try to limit the purchase.Online says items are available there , but when you go She says they don't have it.They kept the items hidden in the back.Most of the Aldo store I checked for items online, and went to have a look before I buy. Kinda do the same.Like the workers are trained to do such...But if you go another day and ask another worker you'll get a different response, or see the item out for sale.They seem to pick whom they want to sell it to.I have never Been into a store, and seen that...Like they don't want the business, nor sell the items.She show signs to the other workers behind your back. Etc.She tries to remember each customer and their purchases.Why put items on sale, if you don't want people to buy?Company Should make more. If supply is in demand.They don't encourage customers to return.The company needs to restructure their business strategies, or hire sale professionals with better customer service.If you go any place else and want to buy items on sale, they are usually happy to sell, or place a limit!Demand = supply = business.
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December 2021 by Ricardo Rendón
I have to complain 3 time and they still give me used shoes. the last time I ask the guy please make sure nobody bring me another used shoes and he doesn’t matter, finally I have to comeback home for the second time unhappy with my used shoes for this Christmas
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December 2021 by Darya Kovtun
Went to exchange a bag no scratches with receipt with tags good condition. At queens center mall Jamile gave me a hard time. Bad attitude towards customers. This ruined my day. I was not able to get a gift card (system error) or a money back. Got another bag. Had a line on it. Exchanged it again. Hate it with passion because of poor experience. Will never come back again. They just lost a loyal customer.
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August 2021 by relica85
The associates who worked there today around 630 were amazing. Particularly a gentleman with a pink hawaiian shirt. He made my trip completely worth it.
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July 2021 by Edsaira Russel
I really love the store nice shoes designs
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July 2021 by Cristiano Ratcliffe
Love that I can get in, get something good and get out!
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June 2021 by Kawchar USA
Great shose
