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March 2024 by Norm Ng
The good. Amber Chow was very helpful when we enquired about our homeowner claim.The horrendously bad. When we moved forward to submit our claim, the claim representative deemed it was not covered. I immediately called Amber’s office to seek further details. Queenie advised it was ultimately up to the claim’s adjuster and she sent a message, I will get a call back. During our conversation I heard a loud sigh. Rather than remediate the issue, she was frustrated and confrontational.After the call I called the main state farm number. Ultimately we identified the claim was incorrectly submitted to the weather dept.The lack of effort and urgency to help identify the root cause of the issue by Amber’s staff wad clearly missing. Sending a message and waiting for a response is lazy. I still have not received a call back. Any call at this point is irrelevant as we have resolved the issue ourselves.
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December 2023 by Lucy Liu
Definitely recommend for anyone looking for insurance. Great customer service and super helpful team!
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October 2023 by Mahadeo S.
The agents here are incredibly helpful. Shout out to Maggie Ku for being incredibly diligent, knowledgeable, and caring during every step of our application process. It was fast, easy, and simple!
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October 2023 by Yiming Jiang
Karen Yao has been extremely helpful and patient. The attention to detail has been phenomenal and stays on top of any changes. Also she is very responsive and is able to get back with speedy turnaround. Overall, very pleasant experience and great service.
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October 2023 by Raymond Lee
This office has excellent customer service! Especially for Maggie’s knowledgeable advise!
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September 2023 by Brian Cicioni
Needed some documents in a hurry and Karen got them over to me right away. This office was also very helpful and patient when it came time to get condo insurance.
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September 2023 by JP
Since Vincent is gone, this office is going downhill as well. I’m definitely switching another auto insurance or another State Farm office. Can’t deal with the female agent Maggie or whatever her name is. Never try to help and answer questions.
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September 2023 by Brian C.
Needed some documents in a hurry and Karen got them over to me right away. This office was also very helpful and patient when it came time to get condo insurance.
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August 2023 by Jonathan Gavrielov
Horrible customer service would not recommend them for insurance , they do not assist at all when you need help with claims, etc .
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July 2023 by Janet Ng
Karen is great and very helpful. She has a positive attitude and attention to detail and patiently answers your questions.
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May 2023 by xiaolei shi
My entire insurance application process was smooth and efficient here. Vincent demonstrated his professionalism and patience to me. It was a very satisfying experience.
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April 2023 by Jing Li
Vincent is wonderful. Offered me affordable policy and always very helpful when I needed help or questions answered
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April 2023 by Zhao Zitong
Vincent Lin helped me getting a big saving on auto insurance. It was super quick and efficient. Highly recommended.
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April 2023 by qihao lin
Great service. Fast and reliable. Vincent is the guy to find when you need insurance.
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April 2023 by kerry zhang
Outstanding customer service. Vincent was very friendly and professional. Saved a lot of money switching to State Farm.
