-
March 2024 by Sangram Mathews
Worst customer experience ever. They tagged buy one get one deal on the shelves but when I took jeans from there the register girl denied that it was on the deal. I was sent back 3 times and finally I had to get help from another male employee who was able to take care of me. Also if you are trying to get the discount for jeans recycle they will act super weird about it like been reducting from their pocket money
-
January 2024 by SuperFernando1973
Terrible customer service, they made us feel uncomfortable. Im not going there anymore.
-
October 2023 by Elana Levinson
I did get asked if I needed help but when being wrung up I wasn't asked for my number for rewards and it's like they were acting weird with me. Asked before being wrung up if I should go to the other side. Don't think I'll come back to this location again.
-
September 2023 by Celina Flores
Dont come here with a return, they are super weird about it. I returned something at a different aerie and they were very friendly and made my return easy. At this aerie they had a weird vibe, kept nonstop insisting that I exchange my items and overall handled the return in a way that made things more difficult than they should be. When I asked a simple question they person that rang me out got super defensive when I wasn’t accusing her of anything. Just made me feel very uncomfortable for a very easy thing.
-
September 2023 by Zero White
Leslie and Juliette were very helpful, had great suggestions, and we ended up getting some great pieces all on sale. Ladies, thanks for helping my mom and I shop today ♡
-
August 2023 by camila mosquera
Disgusting customer service, was followed and talked about behind my back. Left completely unsatisfied and unwelcomed. Passive aggressive workers along with unhelpful. Would not recommend.
-
August 2023 by Brianna Pampin
Terrible experience. So rude and unwelcoming. Whispering my back while I was wish my friend, and followed us aground the whole store staring us down. We left without buying anything, clothes weren’t the best and decided to not give commission to workers like these. Never again.
-
July 2023 by marie rajbally
If you want to be profiled and followed around like a thief go to this store. They would not leave you alone and act like they want to help you and just use that as an excuse to follow you around. I felt like a celebrity ALL the workers wanted to help me and only me in a store that was filled with people. They rushed me to go to the counter because they didn’t want me walking around with the clothes in my hand. When I said I’m not ready to cash, the girl then said I can continue helping you if you want I said no. Within 2 minutes I kid you not another worker came across to ask me if I needed help they can help me. I took all the clothes that I was going to buy placed it on the rack and walked out.
-
July 2023 by Lisette Diaz
Tommy at the Queens Center Mall went above and beyond for me during my last visit. I did not have my ae credit card with me. Tommy tried everthing he could think of to obtain my card number to complete my purchase. I didn't feel rushed and he was pleasant throughout the whole process. Thank you Tommy.
-
April 2023 by Peter Lorence
5 star to amanda she is very nice and helpful! KUDOS ?
-
March 2023 by Lali Multani
Today evening am returning my jeans .the behaviour of cahshier girl is too bad . Shw said me go outside. I never go to @americaneagle no more . They have workers like that . Totally disagree with american eagle. They dont have sense.
-
February 2023 by ralissa serrano
Time is 10:06, associates are still organized and cleaning the store . Taking pictures of the store /clothing’s .
-
February 2023 by jackie Hite
I love this store. I been ordering online. Great clothes.
-
December 2022 by M M
Condescending and rude cashier I experienced tonight when returning something in store. I understand the sense of urgency but there’s a certain way of going about it without belittling the customer. Unfortunately did not catch the name of the young lady
-
September 2022 by Christina M.
The young lady in the fitting room was very helpful when I came to n a visit 2 days before school started in NY. My son is in between men and boy clothes and they didn't have much of a selection to fit him. I tried anyway and thru trail and error and advice from the fitting room girl I got a few things. Good job shorty in the fitting room.
