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December 2023 by Rakib Rahat
Naima Sultana who is an Asst. Branch Manager at CITIZENS Bank ( Long Island city) is a model of exceptional service and professionalism. Her expertise and dedication to customer satisfaction make every visit a pleasure. Highly recommended for her outstanding support and guidance.
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September 2023 by Gustavo J.
Thanks to all at this branch for outstanding customer service and genuine care for people. Special thanks to the branch manager miss Naima Sultana for going above and beyond to handle my banking needs!Hope to do much more business with Citizens bank and this branch now and into the future.I highly recommended the bank and speciallly this branch for their efficiency and effectiveness caring for my banking needs and know they will do the same for others!Thanks a milllons !!
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September 2023 by Hernando Rincon
The customer service is amazing, everybody is very professional specially Naima Sultana. I am so happy with the Bank that I referred a friend to Naima.
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September 2023 by Jamal Raheem
Amazing customer service by Muriel and Naima Sultana. Please visit them for your banking needs.
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September 2023 by Joby Jose
Response at citizen bank by Naima was very nice and friendly
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September 2023 by Angela Fakiolas
Great customer service and no long waits.
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June 2023 by Yili Yang
avoid Muriel Mitchell! She tricked me to open an overdraft credit saying there is no fees and I end up getting charged.
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May 2023 by Business Consulting TKNYC
Really not the bank u want to have...Opened acc. To get bonus $400 advertized online. They never sent me a debit card ( 30 days passed..) only when I called to bank , they managed to send me a debit card...( another 1 -2 weeks..) Now..- trying to activated this debit card - auto machine requires me to put PIN ( which I never had before for or this card as its 1st time I've got this card physically with me). Now its getting more weird - I looked at online banking and discovered they have already charged me 9.99$service fee - for what ?!- its said no fees , if balance limit is that amount that I had on this account 1st day of opening this account. Wow! It seems like a scamming customers bank - really really weird. Highly Non reccommended bank!!! Be aware.
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May 2023 by consulting rm
Really not the bank u want to have...Opened acc. To get bonus $400 advertized online. They never sent me a debit card ( 30 days passed..) only when I called to bank , they managed to send me a debit card...( another 1 -2 weeks..) Now..- trying to activated this debit card - auto machine requires me to put PIN ( which I never had before for or this card as its 1st time I've got this card physically with me). Now its getting more weird - I looked at online banking and discovered they have already charged me 9.99$service fee - for what ?!- its said no fees , if balance limit is that amount that I had on this account 1st day of opening this account. Wow! It seems like a scamming customers bank - really really weird. Highly Non reccommended bank!!! Be aware.
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November 2022 by Ginneth Orjuela
Very slow service. The woman laughs at you and have no answer, is she nervous or don't really have any idea of how to treat customers and or not have basic knowledge of banking?. She said if I was a “Citizen” the service will be faster, because she will use a different database, I am not sure what she meant by that? Any how, I went to the other bank got some paperwork and come back lets say 15 minutes, and she still had not answer for a simple question. I offer to call customer service myself and get the answer.All I wanted was to open a bank account. The lady at the front desk she got it, courteous, welcoming and professional.
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November 2022 by Hassan Nadeem
Visited their office multiple times but they failed to open a bank account. They could give me a valid reason for not opening a bank account.
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October 2022 by Michael Robertson
Fiona Chan and Kazi Ahmed were amazing they were very helpful and knowledgeable. They made the process quick and addressed all my concerns professionally.
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April 2022 by Ricky
Terrible banking service. Seems no one knows how to open a basic bank account and apply a promotion code.Wife went in with mailer that had a promotion code. First they told her they can't apply it in branch (we couldn't open it online which is why we were at the branch). Had to consult with the branch manager to confirm that it could be. Then the employee couldn't figure out how to apply it and spent forever trying to connect with someone at corporate. And there were still problems. Spent almost 2 hours here without opening a simple checking and savings account. Useless.
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February 2022 by Rosie Dean
The ATM machine ate my brand new debit card, the Assistant Manager and another employee attempted for all of 2 minutes to get it back- laughing while failing to do so. They didn't put a sign on the machine alerting incoming customers that it was eating cards, so I had to jump up and prevent 2 people from putting their cards into their broken machines only to lose them as I just had. The employees did nothing to make it known to patrons that it was out of order. When they opened up the machine, 2 other cards were found- which I presume had been eaten by the machine prior... yet the staff was still oblivious to the problem. We asked to speak to the manager, despite being in a rush ourselves to get to a meeting, and he immediately met us with skepticism and coldness... was extremely unhelpful and threatened to call the police when we simply matched his energy and became outwardly (but rightfully) frustrated. I left with no card retrieved and an incredibly upsetting experience. The Assistant Manager was not even wearing a mask. Never going back- and do not recommend you give them your patronage.
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February 2022 by Judith Kamali
Fiona and staff have been so helpful and patient in the process of opening a new account, and spent time explaining all the technicalities of things we did not know about when opening our new account. Highly recommend using this bank!
