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December 2023 by Muhammad Islam
Mostly enjoyable experience at the store.Attendants were courteous and knowledgeable.Making appointment was a bit clumsy.Waiting time to meet the eye doctor was way out of expectation. I had to wait long.Wish I could get my pair of glasses sooner than two weeks waiting time.
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December 2023 by Albee Fine Jr
Great service from the entire team. Special shout out to Veronica and Tabitha. Veronica and Tabitha gave outstanding service, with attention to details, and expert advice. This is my 3rd year in a row coming to this location, and will definitely come back. Alberto.
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November 2023 by Ms. Mala
I was not told at time of pick up that the glasses were not covered with a warranty, now paying out of pocket. I could have added the warranty at the time, now have to pay for the frame if it breaks. This applies to non insurance glasses. No more manufacturer warranty.
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November 2023 by Antonio Valentin
Very nice and helpful people that work here. Help pick glasses out and fixed my glasses for free highly recommend coming here for glasses or repair
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October 2023 by Nathalie Lucas-Perry
I have been going to this location since I started wearing glasses, and the staff have been amazing, (Kay and Tabitha) are wonderful from day one. They are the reason I look forward to coming back each year!!
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October 2023 by No Name
The people in the front are super nice and helpful! Especially Kay, she helped me choose the frames that best fit my face. The optometrist was great at explaining everything as well. I will be returning to this location for my next eye exam. ?
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September 2023 by Andrea Arcila
Super nice staff!! Excellent service, very welcomed, helped me pick the right frame because of my high prescription. Doctor Fahmin was so nice, she explained everything clearly in which contact lenses were the best option for me. Definitely would come back for another check up.
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September 2023 by Julian Graham
Excellent service. Extremely professional kind and helpful. Would recommend to anyone in need of eye care.
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September 2023 by alison jenkins
I just want to share how wonderful and helpful Kay and Divya were when I visited Davis vision in kew gardens. Kay went above and beyond helping me choose the perfect frames and Divya helped with all my information and was extremely patient and kind.
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September 2023 by Kimberly Servande
Terrible customer service in this location. Whoever is in charge of phones needs to get fired. I've called several times and they intentionally answer and hang up the phone. You do not treat customers like that when I paid several hundred for glasses already.
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September 2023 by Hannah Solis
I have been going to this specific eye doctor location for about 10 years. I grew up getting to know the staff, and getting new glasses and prescription. The staff is lovely and super helpful, and the environment is lively. I always get a good laugh and never feel like my timeIs wasted. I definitely recommend visiting this location for eye exams and consultations for glasses.
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August 2023 by joanna strzalka
Tabitha was amazing ! She really has amazing customer service skills, she was so welcoming and accommodating ! She resolved my problem right away !
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July 2023 by Audrey Olsen
Great attention to my needs. Helped me choose an affordable attractive frame.
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June 2023 by Alia Hamid
I had the greatest experience of customer service and care at the Kew Gardens location. From the beginning to end I was treated with patience, understanding and compassion. Thanks to Kay who helped me pick the perfect frames and explained the process to me using my new insurance and Dr. Gailing who was an absolute delight and very refreshing as a doctor. I would recommend this location to everyone.
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June 2023 by Stanley Sin
Great customer service, however, it is taking beyond 3 weeks and counting for them to get my daughter's prescription glasses. Last year, I went to Visionworks at little neck. We were able to get my glasses in a week. I am not sure what changed. I normally get my glasses from an out of network store where I can get it in a week as well. Very disappointed. The worst is that they dont give you updates.
