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November 2023 by Petrit K
I have come to this FedEx location numerous amount of times for many different reasons; to drop off a prepaid package; shipping and packaging a product to the west coast, ordering and printing of photos, and I also used the copy machine. I never had issues at this place and there’s a guy with glasses that has been there for a while and knows what he is doing. Loyalty to the brand is respect. Never had to wait longer than 2-3min. This is the golden standard of shipping. I really wish Amazon partnered more with FedEx instead of UPS… also very convenient location and hours of operation are great. Thank you.
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November 2023 by Marsel M
Extremely happy with Linda's service. Thanks ?
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October 2023 by Ben L.
Very tidy place, no crowds, they speak English. Nice workers and my package was sent in a breeze.
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July 2023 by Daniel P.
Visited this store today around 3:15pm. As soon as I entered I heard two employees discussing Mardi Gras and what a great holiday it is. I wandered for a bit in front of the huge table near the entrance with the packing supplies, unsure of how to proceed. The employees did not offer assistance or acknowledgement I was there; I eventually found the packing envelope for my package and approached the counter. The demeanor of the employees changed instantaneously; their friendly smiles disappeared and were replaced by unhappy glares. I gently informed them that I would like to make a shipment for my package. Every verbal exchange that followed consisted of short, clipped statements by one of the employees in a manner that was unpleasant and devoid of any willingness to provide any meaningful assistance. The 2nd employee chimed in from time-to-time with more unhelpful commentary. Needless to say I exited the store as quickly as possible. I need to clarify that my own demeanor was compliant and courteous, and calm. The employees seemed annoyed that they had to halt their conversation and deal "with this guy". At my age - I'm 54 and have dealt with retail situations for many years - I know very well that it is possible to be rude without necessarily resorting to yelling, cursing or otherwise over-the-top behavior. A clerk can simply be unpleasant, look angry and sound angry. It isn't what they're saying as much as the way they are saying it. The nasty looks don't help either.Honestly, if these two guys hate dealing with customers so much - then why did they decide to work in retail? It's mindboggling and incredibly frustrating.I hope this store gets its act together. They seem to have hired and trained people with truly ghastly attitudes and no discernible concept of even the most basic concepts of customer service.
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June 2023 by Anusorn Thanataveerat
The print and go service was down this morning but Linda was very helpful and accommodating. It's nice to walk in and see smiles in the store!
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June 2023 by Dennis M.
Linda ,or Karen of FedEx, is so freaking rude. She asked for my ID, Tracking number but not enough, yeah because these identification aint not quite good. She needs a online receipt from the company that send the package to me. She made me feel embarrassed and she thinks she can do anything because she has her coworkers backing her. Im by myself.Her Attitude, energy and how many times she has to roll your eyes on me. Disgusting employee in Fexex company. If you dont wanna work then stay home!!! Worst customer service i've had so far.
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June 2023 by Karol V
First time there and last. I came from a long way carrying my package. When I got there a lady told me they can’t take it because it was wrapped in hard wrapping paper and they only take it in box and to purchase a delivery box from them. I always wrap my packages in hard wrapping paper and never had a problem. Smh. I left took my package to Duane Reade across the street, they took it, no complaints really friendly, and courteous.
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May 2023 by Manzoor
Customer service 5/5Quick service and knowledgeable staff
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April 2023 by carlos riveros
Located mid-block between elevated train on Roosevelt Ave & 37th Ave. Between Game Stop & Modern MD, across the street from Gap & AT&T (street # above the door & business sign \ name obscured by building scaffolding & street vendors).No public computer workstations.Covid-paranoid, so only two customers inside at a time.Staff is pleasant.Basic suburb-type hours 9-7, no early morning or night, closed Sunday.There's a 24/7 secure FedEx Dropbox across the street at 37-06 building lobby inside rear (near Capital Bank).
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April 2023 by Kevin Nguyen
Excellent and fast service! Super professional and helpful staff. Especially Linda is awesome she is so helpful and friendly. I have been using this FedEx store to send the packages for a few times.
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April 2023 by Jasmine L.
I can't find a place to rate FedEx delivery service so I post it here. FedEx delivery is the worst. The delivery guy NEVER ring the bell! We have been stolen twice and lost over $800 packages. I called customer service to ask drivers ring the bell but they NEVER did. I added a note of must ring the bell to the delivery instruction but they never followed. I will not order anything online if they use FedEx as the carrier since now. FEDEX SUCKS!!!!!!!! The customer series also are very irresponsible. After the package was stolen because the driver didn't ring the bell. They're not willing even to open a case! The are the world's worst!!!!!!!!
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April 2023 by thippawan s.
Super nice staff especially an Asian women who try to help me since I step in. I'm pregnant and I go with a big scooter for shipping. She did everything for me and I really appreciate.
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April 2023 by Michael Borja
Andre is a very helpful staff member. He is amazing makes the process easy. Very polite.
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March 2023 by Stephania Guarnizo
I went there twice. First time I went to ask for help because I had a problem with a pick up but they said most probably the person who pick up my package was stolen it so it was no way I can have it again. Second time after a year I went to send a international package and they were charging me $202 and said it was the cheaper option but when I went to another FedEx location they charge me only $95 for the same package and I went the same day! This is very suspicious. In my case I don’t trust in this location. Be careful with your packages! I think they are not 100% honest
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March 2023 by Kenny z
Great service from Andre