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January 2024 by Eric P
Out of the way..nothing close...staff
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January 2022 by Diogo Zanetti
We stayed in January 2020. Great value for money. Hotel offers good service. The Café was in the hotel next door (Alof).
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August 2020 by Mack Lee
Place has know sheets or covers on the bed u can't control the thermostat in the rooms its ridiculous
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April 2020 by Hans Max P
Nice place, clean, cozy and trendy. The lobby have a great design. Staff was friendly and helpful, had a transport from the hotel to the airport even at 4am
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February 2020 by Gabriel Kimbrell
Nice hotel simular to Aloft style hotels. Rooms do not have microwave or fridge. Hotel will provide ice and iron on demand. Rooms are large and breakfast is tasty. They use the hotel next door for gym. Uber eats doesn’t deliver but just use address across street and it will work.
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December 2019 by Samantha Quiles
BED BUGS!!Very nice exterior, but not only is it hard to get to, it’s not clean.The room itself is very nice, however I pulled the sheets back to investigate the bed sheets as I do in all hotels, only to find a bug, hair and stains.I called down for fresh sheets, which someone brought to me ... but told me to change it myself.The front desk girl was no more then 18 y.o and had no idea what to do.After a lot of back and fourth with staff, they made a price adjustment... but beware and CHECK YOUR SHEETS. (Photos attached)
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November 2019 by Jennifer L.
We stayed in this hotel for a 4 day trip from LA. We enjoyed it so much that we will definitely stay again when we visit new New York next time! We arrived, every thing went well checking in (we had booked a king room but they had ran out of king rooms so they gave us a deluxe double room with two beds for the same price as a king room which was totally fine with us) the room was big and clean! The bathroom area was nice, the water did leak a bit on the floor but it wasn't a big deal for us we just put a towel there to step on when we got out the shower and it blocked the water so we wouldn't slip or anything. The bed and pillows were also comfortable I had some bomb night sleep! We had a safe for personal belongings and hangers to hang some clothes. Outlets next to the bed to charge our phones. The curtains did block out the light from coming in. The Aloft was located next to the Ibis and we ate there a few times which was convenient for us and the food was delicious!! The hotel was easy to find and yes there was a small hill to walk up and down from the hotel but so what!
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October 2019 by Samantha C.
The check in process at Hotel Ibis took a long time. Once in the room I noticed the sink was clogged and when I looked in the drain it was filled with some kind of black substance and there was old fruit down the drain as well. Besides the sink issue the bathroom was clean and the shower had a nice wood floor. The room is spacious and the bed was comfortable.
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September 2019 by Will L.
THE GOOD It's close to the airport. The staff there tries. THE BAD You have to do a walk of shame down a hill from the slightly better/cooler aloft next door if you valet because the valet doesn't come down the hill. Walking back up the hill with serious luggage in the summer is not advised. 3 towels provided. 1 hand towel and 2 big towels. Spartan like bathroom amenities. Don't expect basics like conditioner or lotion here. Thermostat adjusts by 2 degrees instead of 1. Like...really? That's just wrong. THE UGLY Check in system was down. A front desk person later confessed to me it had been down all week. Manual check in process took 30mins and that was after waiting 20 mins in the queue. Don't expect the front desk to answer your call. No matter how long you let it ring. Period. Floor gets wet from shower no matter what you do and seeps out onto slick floor outside of bathroom. My life flashed before my eyes as I slipped and almost busted my face. Oh the bathroom sink is really in the bedroom. Not like in an Aloft quartered off way. More like an in case you need to wash your hands from the bed way.
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September 2019 by Rick R.
Dated and rough around the edges. We paid over $300 for one Night, but apparently weren't worthy of an english muffin while waiting for the airport shuttle. We were sternly chastised and embarrassed in the lobby when we grabbed a cup of coffee and a muffin. Never again. I recommend against this place.
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July 2019 by Catherine G.
The rooms have no coffee makers which is so annoying, the beds are very very firm making it difficult to sleep, the walls are thin as you hear phones ringing and if your room is facing the freeway the airport traffic is constant starting early in the morning. The lobby coffee is not fresh, after trekking downstairs to get coffee, disappointed even if this is a boutique hotel put coffee makers in the room or provide one upon request. The layout of the rooms are pleasant and I like the NYC subway vibe of the hotel decor.
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July 2019 by Naa Adoley A.
I arrived at this airport when I was stranded over night between connections. I was skeptical of this hotel at first due to its lack of association with other large hotel chains, but it was fine . The hotel adequately provided what I needed at the time which was a place to relax a little, and lay my head for the night. It's a nice hotel with comfortable beds, but in terms of amenities, it is lacking. One of the first areas where this hotel was lacking was in its lack of room service. You could call ahead to the front desk or restaurant to have something prepared for you, but you would still have to come down to pick it up. Furthermore, the hotel restaurant is kind of expensive even though the options are basic which makes it even more crazy to me that there isn't any room service. Next, the shower is lacking a lot of amenities that are usually present at other hotels. In my hotel room I did not have a wash cloth or conditioner. So if you plan on showering I suggest you bring a wash cloth. Additionally I didn't like how the soap was in a soap dispenser. I prefer the individually wrapped packets that are usually present. The best part about this hotel is definitely the modern ambiance, and the free airport shuttle. The airport shuttle comes every 30 minutes starting at 4 am which was especially convenient. Additionally, the hotel has a great location as it is less than 10 min from the airport.
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July 2019 by Tatiana W.
I give this place 0 stars. Staff canceled my reservation as soon as i walked through the door because they over booked alot of people. The company tried to blame booking.com but it wasn't there fault because the reservation was made 7 hours before i arrived, the receptionist accepted my reservation hours in advance, and the room was available at the time i booked it. The receptionist had to call many people to cancel there reservations and didn't even offer any accommodations. I don't recommend this hotel. It's extremely high price, limited rooms and it's NOT convenient if you have a car because the parking isn't spacious, then they charge you 25 dollars each vehicle and there is a narrow road that is the only way to get out and in of the parking lot. And its a in a poor location. I dont recommend this place.
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May 2019 by Eric V.
Unfortunately the great room was marred by the $13.07 breakfast charge which can only be described as s**** No bagels, stale white bread (no wheat), tasteless uncooked home fries, old minuscule biscuits. To top it off, breakfast room staff that do not speak English and who have absolutely no clue. On their phones and paying no regard to guests! Breakfast was free not long ago and whilst it was still s*** at least it went down easier. Now, to charge 13 plus bucks is a joke. Better off flushing your hard earned down the toilet. Piss poor effort who ever the f*** owns this chain, lift your game!
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May 2019 by Erika H.
Stayed with the family for our annual trip. They were able to get us all on the same floor Ms. Irma was great at checking us in and giving us good information on where to go and how to get there. Jose, the driver was cool. Everyone we were in contact with at the hotel was great!. Room was nice, simple but pretty decor. DEFINITELY staying on our next trip back!!!