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February 2024 by Anna Livshits
My twins had their best fourth birthday ever at Launch last weekend. I’m so glad I did it there. The facility was clean and doing an early party there is a great idea, especially for little ones. The best part was Sean, who was the party leader. He was very accommodating and really did his best to ensure the party was a success. He was so good a few parents at the party said they were interested in also doing their kids party there. Thank you Sean!
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February 2024 by Margery Murillo
I've never been to a place where they charge parents to watch their own child.I was looking to book a party at this place and was originally told that there was a $10 charge for parents to enter the gated area where the trampolines are to WATCH their kids jump. IF the parents wanted to jump it would be a $25 fee. Then a few days later I was told that it's $10 per parent for them to SIT in the party room while the kids played and $25 to enter the area; jumping not included! The party package looks appealing at first because it doesn't include all the parent fees. Hard pass for me.
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February 2024 by Salman Iftikhar
I had been looking for a nice and affordable Trampoline park for the kids to enjoy near my house and I happen to came across this one. I went through Groupon and the front desk personnel was more than happy to take the voucher with no problem at all. I would start my saying that their kiosk to sign waiver needs to be replaced as it’s really hard to work with and are old. The other thing that they need to work on is the price for the parents to look over which is not reasonable at all. The area for parents to keep an eye on is not enough and keeping an eye on my kids was very cumbersome. The parking is more than enough. I would highly recommend this place if you around the area.
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February 2024 by Asya Volfson
The court staff was delightful to interact with. They made my experience there that much more enjoyable
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February 2024 by caitlin mastronardi
alessandro and nick are great! brian is so kind :)
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February 2024 by patrick messina
If not crowded ok place. Staff very aloof. Waited forever to get fries. The kids staffing the food concession need to learn manners and how to deal with customers. Place seems to be running by kids. No adults around. Kids were jumping on top of basketball game next to desk where u pay and No one corrected them. Something bads going to happen one day unless they hire adults ro oversee
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February 2024 by Dorota Lewandowski
I would equate the success of my nieces 3rd birthday party to Sean M. If you’re debating having a party here, personally ask for Sean M to handle your crew. Literally from the moment we were signing in, to the end of the festivities, he was attentive, assertive, and wrangled not only the kids but adults too.It started when i didn’t have my phone with me to sign the waiver downstairs. He quickly whipped out his personal device for me to fill out the waiver so i didn’t have to go back upstairs for it.He was so friendly to the kids and adults alike, always making sure Tessa (our birthday girl) was ready for the next thing. He walked our group to the jump area, where we had an absolute blast. Our kiddos were mostly under 4 years old so we hung out in the little kiddo section but eventually went around the whole place.When it was time for pizza, Sean was ready to go with plates, pizza, and cups at every seat. He poured waters, lemonade, and handled it all. Don’t get me wrong, we offered an extra hand to which he politely said “i got this”. You don’t often meet such incredible party heroes so Sean M. Truly deserves extra recognition! Keeping a bunch of kiddos happy may be an easy job, it’s the adults that can be difficult. Luckily Sean M had it all under control with a smile on his face the whole time.We’ll be recommending this place to our friends, and more specifically having them book an event with Sean M. He’s everything you’ll need for your party. you know the service was phenomenal when all the adults are talking about his pleasant service the rest of the night! Wooo Go Sean M. (his brother Andrew works there too who we got to meet. He seemed just as rad so high five to the brothers crushing it)
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February 2024 by Anjaneya Joshi
horrible ? that ? you feel bad and don't let me know the same thing happens to me and I feel very sad because I know how much how much how important how important and I don't want to
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February 2024 by Cassandra Savinon
Melody and Shawn are awesome and customer service is on point. Cleaning service is great. Very polite and friendly. I do recommend this place !
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February 2024 by Sherjakhan Yuldoshev
Too expensive
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February 2024 by Josué Reyes
Is soo good
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February 2024 by Purpx33 Purp
my partner comes here mostly every weekend until I went there and the brown skin lady with a pony tail had an attitude didn’t even do eye contact and made us sign a waiver again after going there several weekends she didn’t ask me to repeat my phone number and quickly said she could find my number and made me do another waiver I left and went to another spot .
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February 2024 by Isayia Palacio
I would of gave this place 5 stars due to the fact the white short staff and one Spanish tall staff came to my aid while I couldn't breathe yesterday while the black staff was spraying febreze in my general direction while I was gasping for air if it wasn't for the kind white male staff I would of been in the hospital that day but the reason this place got 3 stars instead of 5 is because of the discrimination between skin color black staff male and female just stood there while the white and Spanish staff came to my aid period
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January 2024 by Sean Zhang
Not recommended. Small and crowded. And they charge $9.99 for parent come in to be with kid even not jumping.I would recommend go to urban air at lake grove Long Island. More facilities, bigger, cleaner and no $9.99 surcharge for parents.They do have staff on the ground to keep the order though, so I give them 3stars.
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December 2023 by Robert Reynolds
My 5 year old son and his friend had a great time bouncing for 90 minutes!! The only reason this isn’t 5 stars is because the employees were all sort of useless in enforcing their own rules such as no cellphones while bouncing. Other bigger kids were pretty wild and one was holding a phone while bouncing and the employees just stood there and didn’t try very hard to intervene. That is a safety hazard especially in a trampoline facility that has a huge sign upfront that mentions inherent risks of bouncing on trampolines include injury or death. I wish they took safety more serious but overall we had a nice time and we’ll like come again. Maybe even do a birthday party here.
