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October 2023 by Daniela H.
Was charged $56 for an attempt at a factory reset, which means just plugging my phone into a computer, clicking a button, and waiting 20 minutes. The factory reset did not work, and my phone is still nonfunctional. I understand the charge is for labor, but something about paying $56 for no outcome really just get's my goose in this economy.
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August 2023 by Google user
Maurizio is the best in the business!\\n\\nHe helped my wife and I save money and bundled a home internet and cell phone package that is VERY affordable!
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August 2023 by Chris Tavantzis
Maurizio is the best in the business!He helped my wife and I save money and bundled a home internet and cell phone package that is VERY affordable!
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December 2022 by Haley W.
Made an appointment through the Genius Bar to drop off my laptop for hardware repairs. I arrived at the store right on time and left after being completely ignored for 15 minutes. No one even acknowledged I was there waiting or that I had arrived for my appointment. Same drop off would've taken 2 minutes at an Apple Store. I had to make a new Genius Bar appointment somewhere else
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October 2022 by Casey
I went in today to upgrade my iPhone X to the iPhone 14 Pro. Mauricio assisted me and was extremely helpful in navigating me through the process. I’m on a family plan with Verizon and there were some hurdles I had to overcome to make my line upgrade eligible. He was on the line with Andrew from their Hempstead location and these guys worked their magic. I highly recommend this place to anyone in need of any cellphone services!
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January 2022 by Justin Alt
Maribel Franco,Was accommodating throughout the whole experience after my phone died. She made buying a new easy and simple. Would definitely comeback again!
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December 2021 by Annie Burns
great place. amazing service
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July 2021 by Michael Caccamo
Had a problem with the sim card of my Iphone 12. Anthony helped me out and was able to fix it. He was very patient and guided me through the process well. Very much appreciated!
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July 2021 by Kayla H.
The staff is always helpful and make sure you walk out of there a happy customer.
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July 2021 by Debbie Leach
Great and friendly staff and service
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December 2020 by Marta Perez
Very helpful, knowledgeable, and friendly.
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November 2020 by Roberto Gonzalez
Very Nice And Respectful Staff
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July 2020 by J
5 star service from NYCOM Verizon. I walked in asking if it was a corporate store, they said they were not but asked what I needed help with. After explaining to them the issue I was having with my phone he said he could see why I needed a corporate store and said dont worry about it, I'll take care of it. Within 10 minutes my problem was taken care of. Staff is very friendly and willing to help the customers.
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March 2020 by Nick Kyriakopoulos
Very helpful and good customer service!!
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January 2020 by Raven Perez
Anthony Capuano was such a helpful delight this afternoon that my friend and I had no choice but to write a poem in his honor.
