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January 2024 by Nicholas Adams
Extremely professional, efficient and helpful. Their prices are very fair as well. Breaking down is always stressful so it's nice to deal with people who know what they're doing.
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January 2024 by Ashley stewart
reliable and exceptional service. Richmond Towing has the best team !
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January 2024 by Evan Temkin
They were very helpful and very nice. Gave me all the information I needed. Very professional and caring.
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December 2023 by Kelly Zhang
I can't say enough how wonderful Richmond Towing is. My father's car was rear-ended so bad, it's basically trash and it was brought to Richmond Towing's yard after the accident. Unfortunately, the offender's insurance is dragging their feet on inspecting the damage. When I contacted Richmond Towing to find out about their fees, I told Dave about the situation and he was very helpful and kind. He offered advice based on his experience and suggested we bring the car back to our garage so we don't keep incurring fees. We've never been in such a bad accident before, so we had a lot of questions and requests. Dave was kind and patient throughout our many calls. My father wanted the car to be pushed into our garage with the rear facing the garage door, which was difficult since the car is inoperable. Dave said he can ask the driver to back the car up into the garage and see if that'll work, which was more help than I got from asking another company.The car was brought back this morning, and the driver (I didn't get his name) was amazing as well! At first, he couldn't get the car in because of issues with the wheels. He charged the car to see if it'll help, and spent an hour trying to back the car in, despite it's damaged condition. He was finally able to, even with my father being a stressful mess, and getting in his way throughout the process, trying to tell him what to do. He was amazingly patient, and handled the whole situation like a champ. I can't imagine any other shop going the extra mile like this company did. Everyone I've interacted with have been wonderful and accommodating. I can't thank them enough, and I will be a loyal customer if ever in need and will definitely recommend them to anyone.
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December 2023 by Ayoub Mokhtari
Unethical Demands and Inconvenient Practices: Richmond Towing’s Cash-Only Policy”My dissatisfaction with Richmond Towing reached new heights as I discovered their insistence on a cash-only payment policy, coupled with the inconvenience of requiring in-person transactions.The demand for cash raised immediate red flags, especially given the prevalence of digital payment methods in today’s world. This archaic approach not only made the entire process cumbersome but also left me questioning the legitimacy of their financial transactions.Compounding the issue was their requirement for in-person payments. Considering my injury, this added an unnecessary layer of difficulty, making an already stressful situation even more challenging. A towing company should prioritize customer convenience, but Richmond Towing seemed indifferent to the practical needs of their clients.In light of their unethical demands and inconvenient practices, I strongly advise potential customers to explore alternatives. Richmond Towing’s outdated payment policy and insistence on in-person transactions only contribute to a less-than-ideal customer experience.Exacerbating my dissatisfaction, Richmond Towing’s questionable pricing structure extends to the realm of motorcycle towing. Shockingly, they charge the same fee for picking up a motorcycle as they do for a car, despite the evident differences in size and complexity between the two vehicles. This not only reflects a lack of fairness but also raises concerns about their pricing transparency. It further solidifies my recommendation for potential customers to seek alternatives, as Richmond Towing’s pricing practices only contribute to the overall inconvenience and dissatisfaction with their services. The combination of their outdated cash-only policy, inconvenient in-person transactions, and unfair pricing structure paints a troubling picture of a towing service that appears to prioritize its own practices over the well-being and satisfaction of its customers.
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December 2023 by Sanan Ibne
Trish was an amazing dispatcher. She was able to provide help very quickly. Price was reasonable and I very much appreciate her expediency.
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November 2023 by Dovid Friedman
I want to thank Chuck for helping me out when my niece's car was stranded on the highway. I couldn't be there to help but Chuck worked closely with me by phone and made sure everything worked out. Chuck, you are the man!
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November 2023 by Rabbil
Pothole screwed up my tire and spring. Other towing places said 2+ hour wait. I called Richmond Towing and Trisha answered, super helpful and understanding, got the truck there ASAP within 30 minutes so I could get home since it was almost 3am. This towing company will be my go-to from now on due to their superb customer service and response time. Would definitely recommend!
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November 2023 by Yulanda Elcock
Good morning. This was my first time using Richmond Towing and I must say the service was smooth and efficient thanks to Chuck. Nowadays it’s very hard to encounter someone who still has great customer service skills, however Chuck exceeded my expectations. I’m hoping I won’t need a tow again, but If I do I will be using Richmond Towing. Thank you
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November 2023 by Marisol Gil
Save the day/night, very professional and made the situation comfortable. Fast and very reliable, definite will use anytime
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October 2023 by Gil Foss-Perez
I had a great experience with Richmond Towing. They are quick, kind and affordable. Noe (the driver that assisted me) is an amazing guy, he helped me when my car’s suspension went out on me. A great and very reassuring guy to talk to in both English and Spanish. 5 stars.
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September 2023 by Rosa Nieves
My husband pick up his truck & spoke with Dave. Very personal & totally honest. I left all my valuable possessions behind in the truck that included my wedding ring, other pieces of jewelry, credit cards etc.NOTHING WAS MISSING..... !!!!I could never say that about other towing companies. I would recommend them to anyone who's looking for honest & professional service.
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September 2023 by Abena Baah-Fordjour
I was trapped on the side of the highway with a flat tire. They came in 20 minutes, towed, and fixed my tire for me for a fair price. Will recommend them to everyone!Services: Car towing
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August 2023 by shotoklass
NYPD issued a summons to a car blocking my driveway, i called Richmond Towing at about 2am on a Saturday night when everyone supposed to be partying, a pleasant girl answered the phone took my info and followed my instructions correctly since my driveway is located on a dead end side street kind of hard to find, and within an hour a flatbed was taking away this violator,down to business, Ronald F, the driver was very professional, hooked and go, can't beat that service, Impressed!Service: Car towing
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April 2023 by Alfred Sanchez
One of the only people who were working on a Sunday night. Got me out of a jam quick and easy. Really good pricing also.Service: Car towing
