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January 2026 by Alicia Seoaram
I wish there was an option to give a 0 star rating. Please don't fall for their trick about the $40 monthly home internet payment with the first month free. It's actually $70 per month. Also, they are charging people for a home phone and TV that doesn't exist!
They charged me over $100 for a service that wasn't working. Terrible!
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January 2026 by Tony Ade
Nice place to visit
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November 2025 by Audrey Cassadean
My experience was great sorry I cannot remember the sales representative name but I think it was Antoine.
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September 2025 by Patrick Gilmer (PJ)
Had an appointment but couldn't get the SIM card to work, drove back to Freeport, then told my fold7 takes an e-sim lol
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September 2025 by yuan cui
Quick and efficient! I loved my experience
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August 2025 by Kaydeen Stevens
I went into spectrum wanting to cancel my subscription but Anton M & Melissa are honestly the best employees at this location. They helped me navigate through the packages and I was able to lower my monthly bill!
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August 2025 by Dahlia Dawkins
If I could leave zero stars, I would! This store is very unprofessional and the customer service is zero to zilch. We went in there to ask a question about a phone that is no longer working. The sales people were all on their phones and did not want assist As though we were bothering them. They asked us to sign in when no one was in the store. Finally, when the girl came to help us, she had an attitude and never looked up to try to help. So we left! Highly disgusted!!!!
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July 2025 by Carol McAuley
Very helpful
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July 2025 by Queen Bap * Denise
Today I came to purchase a new phone at the Springfield Gardens location. Brandon Ells and Charlyne Murat were eager to assist. They were tentative, knowledgeable and diligent with my concerns of the purchase of my new phone. They also assisted with my questions regarding my secondary phone. Brandon and Charlyne are definitely an asset to the Spectrum team.
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June 2025 by meir bamberger
Extremely quick and friendly service.
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June 2025 by Tayler Fisher
I went here yesterday 6/8/25 around approximately 2:00 PM - 3:00 PM. I went to return my Wi-Fi/internet equipment. The store seemed clean and the process was quick and easy. I was in and out and they provided me a receipt. Thank you for your service!
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March 2025 by Richard
This spectrum store has great service. They are efficient at what they do, and since they have a check-in list(names are displayed on a screen and called in the order they appeared), no one tries to skip ahead of you. The agents are respectful and straight to the point, so there's no time wasted. Their representative, Felicia, is amazing. She took care of my problem, got me my new equipment, corrected an error made by customer service when I called the customer service main number, and answered any questions I had about possible phone service in under 4 minutes. I was in and out in no time. Plus, they are right next to a pizza shop, so you can get a slice or two after you leave, which I did indeed do.
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February 2025 by Gladys Chevalier
Thank you Felicia for assisting and being very kind, I want to say thank you for your kindness and patience. You fit the job thank you for my mobile services you are the best.
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January 2025 by Arthur
Brandon has done an outstanding job assisting me during my internet transfer. I been trying to get this transfer for 3 days now, and call center couldn’t make it happen for me. But once I went inside the spectrum store Brandon was able to quickly professionally resolve all complications and dispatch a technician to my address within 69 min eta. Thank you. I hope they would be Brandons around. God Bless
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January 2025 by raj mathura
Shout out to Mo for the good service and technical support.
