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December 2025 by Foreign _Fairy
Got you — here’s **only grammar, punctuation, and clarity fixes**, with everything else kept the same:
> They have terrible service all around, in all stores and on the phone. On the phone, it’s worse; they always misinform about the timing of their processing. They never have phones in stores. Employees are clueless and always seem like they can’t help with anything, but end up finding a loophole that leads to nothing. Then they end up saying it’s a process through another company they have no contact with.
>
> After they claim they will escalate, it will take 24 hours to get through to a company they have no contact with. Sometimes maybe 24 hours if you’re lucky, but most likely it will take 3 days, maybe 5, all this to receive a phone in “2 days.” Also, their service back then with Wi-Fi and phone service used to be better. Now the service has gone down, and prices are going up a bit.
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December 2025 by dragan stojkovic
Excellent perfect service extremely friendly staff I'm cute
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October 2025 by Francisco Govea
I love this spectrum store all the girls where so helpful, patience and nice and help my father and I with the help we needed theses ladies truly need a raise. 🙏🏽❤️💪🏽
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August 2025 by Octavia Carrington
It was smooth
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June 2025 by John F
Needed help with my mother. Victor was amazing at helping us find the right service for her. Thankyou Victor and thankyou Karla for helping return the cable box.
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April 2025 by Mario Valero
Big store but fairly quiet. Was helped as soon as a walked in. Staff was friendly and very accommodating.
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April 2025 by Antonio Arellano
I don’t usually leave reviews unless the service is so good it makes me question my entire stance on writing reviews… and Karla did just that. She helped my grandma set up internet and TV. Everyone else looked like they’d rather be anywhere else, but Karla was patient, clear, and even re-explained
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April 2025 by Micah Mac
The environment is clean and well-organized, creating a positive atmosphere. However, there is room for improvement in professionalism and communication among the staff. The team is helpful and friendly towards customers, ensuring a welcoming experience.
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September 2024 by Thomas Connolly
Excellent service and friendly staff. Victor and Stephanie were extremely patient and helpful... I would recommend that store. The location is very easy to park and very clean.
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May 2024 by Malesz
0 help ;)
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November 2023 by N Chowdhury
Horrible service.
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November 2023 by Snub Knows
Good location minimum crowding
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November 2023 by SPaCeTRuCKeR KRoM
Best Spectrum in Queens!! Tommy was very helpful, made me feel comfortable and he's very knowledgeable on everything Spectrum!!! Give him a raise!!
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July 2023 by Juicy Coconut
Very friendly customer service
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July 2023 by Heather Dick
I really wish there were more choices for cable and internet. Service sux, prices keep going up while quality goes down. This location was not helpful at all and kept refering us to use the app.
