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November 2023 by L T
My only issue with this place is when I placed an order for curbside pick up. I used the app to notify them of my arrival, waited in my car for 15 min and nobody came out. I ended up going inside and they seemingly had no clue that i was waiting.
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November 2023 by What Ever
Whoever designed the checkout for this place needs to wear a helmet full time to protect what’s left of their mind. For some reason, it’s all self check out stations. However, because no one can be trusted, there usually 3 employees running around frantically trying to check everyone out. It takes forever and truly hurts my brain to try and think about how such an advanced, clean, and NEW store could fail this miserably. Probably done to pay the workers less. Depressing.
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November 2023 by William Zheng
A lot of inventory doesn’t line up with their app so I’ve had orders canceled number of times, embarrassing for Home Depot.
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November 2023 by Keith Willy
This was one of the worst examples of service we have ever experienced. We ordered a dishwasher for our property and included installation and haul-away in our order. They show up and tell us they can’t install it. We hire a plumber for close to $300 to complete installation. We call Home Depot asking them to remove the old washer as agreed. They refuse to. Now we are paying for haul away as well. We won’t purchase anything from Home Depot again.
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November 2023 by Wing Yee
Went to HD Maspeth today 11/4/23 Saturday.This 5 stars go to the gentleman name Darius. He went above and beyond to help me with my purchase of Glacier Bay teapot bathroom faucet. When the Cashier just didn't bother to look and told it was out of stock.Darius, if you're reading this, I want to thank you for make my shopping at HD easier.
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September 2023 by Gary Little
Excellent place to grab whatever you need. Clean and organized with lots of helpful staff.
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September 2023 by Lannes Construction
5 star but home depot shoul give work for who really want work and not A JOB .Many people here just for the Job .
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August 2023 by Melanie Romero
Steve from the rental department is awesome. I needed to rent a carpeting detail machine and he walked me through how to use it patiently. I had an issue and called the store and he helped me again. Patience and kindness are not common these days.. Steve is a gem!
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August 2023 by mingling zheng
That African lady with yellow bald cut hair at the customer service desk need to listen for what customer is asking. She not just don’t know what’s she’s doing and also very stupid. Very inpatient and rude to customer. I would never come back to this Home Depot again.
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August 2023 by naftulie
Service is none existing!!!!!!! hard to talk to any employee who is knowledgeable!!!!! I have been to many home depot stores, except for the one in Willi I never had such bad experience, ?
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June 2023 by Omid Vatandoost
Ordered soil for delivery and they made me reschedule twice, each time got an email saying that no one was home (I was home all day). Talked to Support and apparently they were understaffed and sent that email when they realized they couldn’t send the delivery - why say I wasn’t home and why not just cancel the order instead of making me stay home from work two days in a row with no communication!? It wasn’t a large order and I live close by so I’m still not sure what was going on.Ordered from Lowe’s instead and the soil was delivered the same day. Will be shopping there from now on.
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June 2023 by Ross P.
Home Depot is Home Depot. But this review is for Meagan Alvarez in Appliances, who went absolutely above and beyond to help us with our fridge. Just fantastic on every level--a real example of the power of working in person with a real person to make sure everything goes just right. If you're in the market for an appliance, go talk to Meagan!
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June 2023 by Javier Macias
It use to have great customer service when it first opened,but now it is just another Home Depot. Staff just points with out a word, and youbhave to go and find and guess where the item is.
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June 2023 by Konstantin Chopov
Plenty of people wearing orange aprons but somehow non of them can help you. “Not my department”, yes I know. Last week it took 45 mins to get a toilet down from the storage shelves. This week 30 minutes of waiting for an associate from the appliance department. Finally I had to walk out because I was just wasting my time. There are plenty of other stores that want to take your money. P.C. Richard’s here I come.
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April 2023 by AmericanDreemDreamer “Dreamer”
Home Depot is a part of our lives and personally, I appreciate for their products and services bI live near by this Home Depot every time I am there, I had good experience however, this evening I want to buy a 4 by 8 plywood and needed to be cut. Person who is working there told it’s out of service and I saw sign on it stating that it’s out of serviceAfter about 4 to 5 minutes I noticed he took sign off and cutting many small pieces apparently for his friend. They hugged and started cutting woods for him. I took photos and showed him.Also. I complained to supervisor, she gave me store numbers asked me to call Manager Jose! Actually, after 1 minute I found Jose working 30 ft away.I don’t like writing bad reviews unless I believe good to inform others !It’s terrible. Save headache, go to other locations
