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March 2024 by LotusOD
If I could give this shop a 0 I would. I got into a collision and 3 months later, I finally get my car back. I have a Lexus RC I picked up a rental for approximately 2 weeks and gave this knowledge to the shop owner, Rick. He had my number and within those two weeks, I had to call and check in with any type of updates. The whole thing being an inconvenience, since an uninsured car hit me head on, Rick or the shop showed no sympathy. I waited 3 MONTHS to get my car back. The day I returned my rental, I stop by the shop thinking my car would be even half way done. My car looks the same since the collision. I ask RICK and his little midget worker and they both told me that my parts were on back order and gave my adjuster a bill of $16,000 (Half the price of value of my car). Mind you I’m in for a fender bender for the front right side. I said ok and would be patient. Another month goes by, I stop in to see what’s going on again. MY CAR IS IN THE SAME CONDITION. I should’ve known when I came up to see Rick and he had a black eye. Probably from another unsatisfied customer (or boyfriend). They ended up giving me my car back with a different color paint and they caked the stuff on there in a rush. I know this because Lexus uses a 3 step paint. I was just happy to have my car back after 3 MONTHS. They scammed my insurance and had no remorse. For all I know they were probably joy riding my car. DO NOT use their services unless you want your car to look worse than it came in. Very stressful and will never see me or my people again.
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March 2024 by Dinnah Duval
The customer service was excellent at Top Level Collision from beginning to end. They communicated everything clearly during a high stress situation (after being in an accident). I’m very pleased with their transparency.
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March 2024 by Eliza Flores
I literally take my cars here for ever problem I even refer my friends and we never have an issue rick is awesome when it comes to getting the job done him and his guys have been fixing my cars for years now and I have not one complaint.
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March 2024 by Karina Rodriguez
Could not ask for better help than top level.
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March 2024 by Serena Sukhnandan
Top level was very helpful with getting my repairs done on my Lexus. They were there every step of the way with any questions or concerns I had.
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March 2024 by Bb D
I took my car to be fix . My window in the front passenger side got broken ? by then give me a hard time calling, never take responsibility for the broken glass. Be careful check your car ready good with this place.
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March 2024 by Pamela Houston
Everyone was very nice, my car looks great. I am very happy with the services received.
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February 2024 by Edgar Salazar
I had a great experience at this body shop! Went in to get my fender replaced & repainted because of a small accident that I was in. They gave me a great price & pretty fast service.
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February 2024 by Adrian Feliciano
Great Service!
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February 2024 by darwin nete 3
I appreciate the good service
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February 2024 by Jacqueline Mora
They get the job done quickly and efficiently ??
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February 2024 by Judith Velez
Great Customer Service ?
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February 2024 by disha chaudhari
Top level did very good service of my car. They were on top of everything in making sure my car is fixed. They are very helpful and easy to work with and got my car back on time.
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February 2024 by Himanshu 7114
If you are looking for honest place to fix your car then I had say Top Level Collision is right place. I came here to get my car fixed after a small collision. The car is now repaired good and i liked the service. I recommend them.
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January 2024 by Rolando Perez
Excellent service
