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March 2024 by Drake Chan
Bad franchisee.I used the app to order breakfast with a coupon offer, but the order never went through on the order progress screen. When I asked the cashier about it, she dug up a receipt and claimed the payment was rejected. I initially bought this explanation because my credit card was transitioning to a new one (same number, new expiration date).I asked whether I can pay at the cashier for the same deal (BOGO breakfast sandwich). She said no, but that I was welcome to buy two sandwiches at menu price.Since the BOGO deal was used up, I ordered on the app again with another coupon. It also never showed up on the order progress screen. So I asked the cashier about it. She dug out the receipt, and a worker made my breakfast sandwich, and it was grudgingly handed to me.Later on, I found out that the cashier had lied about payment being rejected for the first order. Based on my credit card activity, the Wendy's HAD taken the money for it. So I called Wendy's help line and told my story. The person on the Wendy's help line was very, very nice and patient. She explained that she was unable to reverse the charges directly, since this was an independent franchisee. But she could either give me a credit that I could use within a month, or she could ask the franchisee to refund my order. I asked for a refund because I don't have a Wendy's within reasonable distance from me (until recently, that is).Alas, the refund never took place. I made sure to get my money back in some fashion.I would go to any of the other restaurants in Terminal B and avoid this Wendy's.
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March 2024 by Greg Welsh
These workers are so nice. The cashier was so patient and kind with so many non-english speaking customers. Someone even tried to tip them. Haha Everyone was working well together.
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February 2024 by F S
Got some fries, they were
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February 2024 by Wyatt Sharpe
As a frequent traveller who comes through LGA often I can confidently say this place has the rudest staff anywhere in the airport. Very rude and
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February 2024 by Kate Dorozhkina
I ordered a drink, but they didn’t give it out, I had to ask where it was, they gave me the wrong one. ((o(￣ー￣)o))
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February 2024 by Sam Yeung
1/31/24 11am: quick mobile order, fast and easy, cashier is helpful with my drink.
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January 2024 by Jull Lob
First of all, the manager is not friendly, he is a despotic person, the famous bigi bag combo that includes nuggets is not included there, to ask for anything you have to beg as if you were begging and not buying. They make the cheese sauce very watery. I'm sure they add more water so that it's enough for them, but they are losing the good quality that characterized these food chains before. The only one who is friendly there is the girl at the cashier because of the rest, the others, including the manager. They are very inattentive to the customer.
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January 2024 by D B
Tried to use the mobile app and couldn't distinguish terminal c from the other terminal, asked employee for help and he couldn't help me. I then went to use the kiosk which states rewards coming soon to kiosk but see a team member for assistance with rewards and offers. I asked a team member and he said we don't accept rewards/offers, I said oh, just asking because the kiosk says to see team member for rewards/offers to which he said let me get my manager. Female manager came out and said we don't accept rewards here because we're not a corporate store. I then said oh, it just says to see a team member for the rewards/offers. She said yeah, see a team member so we can tell you we don't accept rewards/offers and she just walked away. Then the original TM I spoke to said to me- I just don't know what answer you were looking for.If the manager is rude then you'll get rude employees because they enable that behavior. Leaders must lead. She is clearly a manager and not a leader by any stretch. Horrible experience in this franchise location. Franchise owners should be ashamed to have staff as rude as this and corporate should do an unannounced visit with questions like mine so they can experience the lack of service and rudeness. I was polite as possible but they all seemed just miserable and upset at the world. Shame- I was looking forward to a burger. I get the "participating restaurants" thing but the rudeness was unacceptable. Managers should also be empowered to make decisions in the customer's best interest......maybe only in corporate stores.Potbelly employees were very nice and food was delicious- and I spent about $20.
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January 2024 by Ido Kilovaty
They literally got every single item in my combo wrong. Wrong dressing for the salad. Wrong drink (no drink at all at first). And wrongly prepared baked potato. It almost feels like these people make these errors intentionally. What an absurdly bad experience. Never again.
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January 2024 by Ayhan Ceyhan
Had a burger meal once and it was the best thing in my life ( after my gf ) but i waited a bit long..
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November 2023 by Shauna Tippins
I enjoyed the food and area was clean. All the cashier's were friendly especially the young gentleman named Yasin . I would definitely recommend this location to anyone taking their flight in and out.
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November 2023 by Tim Tian
We got a spicy burger and a ghost pepper burger and they were delicious! The wait was not very long and the food had no issues.
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November 2023 by Daniella Burrowes
Oder a sausage egg and cheese, and get bacon eggs and cheese. Employees not listen to what you say.
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September 2023 by Eric H.
I was very pleased with the customer service during my recent visit.I placed a Grab order (which is a great app) but their Grab machine was not working. Diana at the register didn't miss a beat. She processed my order manually in a matter of seconds AND she was extremely pleasant & professional.The rest of the team working with her were great too!Thanks for making my Wendy's and Grab experience a positive one!
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August 2023 by Elena
Waited for 20 min and they lost my order. After that i had to still ask them many times to make my sandwich which took 5 seconds. I almost missed my flight. This place is so mismanaged despite plenty of staff
