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January 2024 by Jonathan Powley
Don’t open an account here. Terrible Service. Came in for help after I closed my account and staff was rude to me. Mid sentence banker just walked away because my issues were not Important enough to listen to and she just started talking with someone else. Rarely leave negative reviews. Would not bank at this location. They also don’t have small bills or change if you need small bills for laundry.
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January 2024 by Maggie Ordway
This bank used to be top notch as far as service and the staff . They take forever to acknowledge you and are rude . I've had an account here for years so very disappointing.
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June 2023 by Joey Adams
I had the pleasure of working with Frank Veach in the Queensbury office during extenuating circumstances of estate settlement and opening and closing accounts. Not only was he professional, polite and responsive - he actually cared about what he did and followed through consistently time and time again! In spite of being short on staff and dealing it was a pleasure to work with him!
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May 2023 by Jonathan Stevens
Always able to get my money. Friendly people.
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March 2023 by Michelle Barney
Good bank but terrible hours. My local Glen Street branch is only open 9am to 4pm. I work a normal full time job 8am to 4:30pm so I'm only able to use the ATM to make deposits. Wish they were more avialble to people with full time jobs. I had to open a 2nd account with glens falls national in order to meet my banking needs. I'm considering closing out my account entirly for a bank that has better hours.
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January 2023 by Quarry House Retreat
Helpful staff, I miss the Glens Falls branch.
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October 2022 by midna nichols
Almost called the cops on me because I was wearing goth clothes ?♀️ what a racist location indeed ??
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September 2022 by Cody Hinkley
This is not a reflection of the staff as they’ve always been great to deal with when I’ve been able to get to the branch within business hours. The hours they keep are hard for anybody that works a 9 to 5 job during the week and if you want to use the ATM after hours to make a cash deposit, that feature has been down for months with their current ATM
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August 2022 by Graeme Morgan
ATM always down. When it is "working" it takes your card or your money and no record of it ?
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June 2022 by JoAnne Pierce
I have been dealing with this bank and staff for over 20 years. Great service and they have answered my questions(and I have had many!) through the years. I can't imagine dealing with any other bank and staff!
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November 2021 by travis smyth
Absolute worst bank imaginable. Do yourself a favor and go somewhere else. Had a business and personal account with them since 2018 and have had way too many problems and spent hours talking to useless customer service agents.
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September 2021 by lori woodell
Worst Ever Bank to deal with. Closed my account and will never go back. Staff are nasty thieves. After 30 years, no one knows me by name, had hard time getting my own money. Extra fees for everything, mandated to put money in account once a month or $9.95 stolen from your account by Citizens bank for that month. Terrible hours, no customer service from the top down. Headed to hometown bank Glens Falls National who care about their customers.
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May 2020 by Phillip Nicholson
Ridiculous fees, inaccurate online banking information, poor customer service, bad hours. I feel bad for the staff at the couple branches I visit they are very friendly
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February 2019 by Caleb Pocock
95% of the time I try to deposit a check at the ATM, it is not accepting deposits
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June 2018 by Ari OrganicMomLife
CITIZENS BANK=THIEVES Between holding my checks for a week because they didn't "approve it" and the COUNTLESS overdraft fees, this bank is a joke. They promise a 150$ sign on bonus if you use the certain promo code then find any way and I mean ANY WAY to not give you the money... I was even lied to by one of the managers stating that I wouldn't get a second overdraft fee because I was getting a direct deposit on Friday and I still got one. I called corp. and explained the situation very politely, they didn't even apologize and they certainly didn't refund me the 35 dollars. Needless to say I am canceling in the morning and taking my business to GF national.
