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July 2024 by Miltiades Steliaros
Got me in and out, the same day, at the end of the day! Exceptional! Truly! Most shops will tell you come back tomorrow for your car. I’ll always come back here for service like this ??
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July 2024 by Nevada Tracy
Not sure they performed the work they said they did. I asked for a 4 wheel alignment and all 4 wheels to be balanced. I was in and out within a hour. I seen them do the balancing. But took my truck into the alignment bay and was in there less than the time to do the balancing. I know it takes longer than 10 minutes to do a 4 wheel alignment. And I never received a printout of the alignment (which say how far out everything was before and after the alignment). I've never not received one anywhere else I've gone to get an alignment. And my truck still had a pull to the right the whole reason I wanted it aligned.
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July 2024 by Debbi Pawson
I can not express how thankful and impressed I am regarding the manager at the Queensbury Firestone. We’ve been having problems with our Firestone credit card since end of June. He called them and spent almost an hour straightening it out. He got the results we needed. This shows how much dedication and loyalty they will have with your vehicle. Thank you.
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July 2024 by Eugene Servelli
great people
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July 2024 by Totianna Nunez
I give no stars poor experience gave me no paperwork work after the appointment on what they did and also after telling me they would put in new coolant they never did I went all the way home then had me come back to put coolant in
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July 2024 by Brian Carter
Freddy’s team is the only place to do any of our family’s vehicle work for over 13 years! Great service great attitudes, they get it right the first time.
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June 2024 by Renee Fiorilla
Bart and the team were fantastic - they saved the day getting us 4 much needed replacement tires allowing us to travel home safely and be good for miles beyond. Bart was especially helpful and can't thank him enough for his professionalisn, kindness, and making the overall process smooth and simple.
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June 2024 by Philip
Quick service even though I don’t have an appointment. It turns out Jiffy Lube didn’t reset the mileage for the last oil change. I’ll be going to Firestone from now on.
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May 2024 by Douglas Weiskopf
Welcoming, responsive and a fair price. I called an hour ahead with an emergency and they saw me as soon as I arrived. Good crew!
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May 2024 by Bethany Sage
I’ve gone to Firestone for everything for my current vehicle and most on my last, and all the guys there are super nice and informative. Have always given me deals whenever they can as well. I’ve had Cory a few times and he’s always great at explaining what it is that needs to be done and how urgent each part actually is. I prefer here over any of the other places I’ve gone to.
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May 2024 by Nelson Booth
The staff were friendly and knowledgeable about everything that my car needed. It was ready right when they said I't would be witch is very important to me with my busy schedule. Definitely will be back.
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May 2024 by Mason Barnum
1/2 way through a 6 hr Sunday rd trip, we needed a tire repair. The lady behind the was friendly and accommodating. Fast service.
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May 2024 by Joshua Ross
Always helps me out anytime I’m in need and they do whatever they can to help! Highly Recommend
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May 2024 by Robert Dickinson
Stopped in at Firestone Tire Shop in Queensbury.....I needed new valve in tire...They took my tire and installed new stem in minutes....Cory and his crew were very pleasent and helpful....I recommend this Tire Shop highly...Bob
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April 2024 by Megan Gonzalez
AVOID AT ALL COSTS. Went there a few years back when I desperately needed tires and was taken good care of. Apparently since then, revenue has become more important than being honest and giving a customer a positive experience.
I went in for a routine oil change expecting to spend $29.99 and was advised that I owe them $118 after the appointment. I told the gentleman checking my car in that I had a coupon that I wanted to use and he advised me that it would be taken care of at the end of the visit. The gentleman checking me out explained that my car required full synthetic oil, which was not explained to me prior to the appointment. Even if they had made that suggestion, I could have had this done at Valvoline for $84.99 and would have gladly went up the road.
Furthermore, they lied to me and said that the tires on my car had a tread depth of 2/32 of an inch. After leaving, I did the good old George Washington test on all four tires feeling like I shouldn't trust them and I was right not to. As you can see by the attached photo, the top of George's head is well covered indicating that I have at least 4/32 of an inch tread depth. He then told me that my wiper blades were torn and needed to be replaced. I told him that I would take care of replacing them before he could even give me a price.
I am sad to say that I would not recommend this location to anyone that I care about and I will not be purchasing my tires here. I will never return to this location thanks to this experience.
