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December 2023 by Donna C.
bought 2 used cars from GarveyTom is a sweetheart. however, both cars I started having problems with the moment I rolled them off the lost. the first car has issues with then it had a recall on breaks I was told by service department that it should be safe until parts come in. Kia made a recall and couldn't provide parts. needless to say I lost my breaks thankfully I wasn't going fast. second which I got in July and car has been a disaster. on 10/23 went to Kia because car was making a loud noise. just wanted someone to tell me of the car was safe to drive. they told me I could wait but they couldn't promise that someone would be able to check it so I made an appointment the quickest they could get me in was dec 11. in the interim check engine light came on. turns out I was driving around with a bad wheel bearing the check engine light they said they couldn't figure out so they reset it a week later I'm on a long trip and the engine seized up. tried to get a loaner and they don't even have the decency to call back. Kia corporation itself ignore customers also... never again ....
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November 2023 by Denise D.
Avoid Kia at all costs! When my check engine light came on, I called for a service appointment and was told it would be six weeks. I was told to keep driving, and if the car completely died, I could have it towed to the dealership. I leased a new car through Ramsey Mazda, who bought out my lease. It took six phone calls to the corporate finance department to get a buyout amount, and when it was finally sent, it was incorrect. Two weeks later, I got a letter and a phone call stating the buyout was short $300, and if I didn't pay it immediately, they would return the entire buyout amount to Ramsey Mazda, and the car would revert back to me. Mazda paid the additional $300, yet today, I received another call claiming I owed monthly payments for October and November, even though they cashed Mazda's check. Mazda called them twice, was hung up on twice, and I called twice. They claim it takes 3 - 5 days for the buy-out check to clear their system, even though they cashed on October 20. This company is a nightmare.
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October 2023 by Tara S.
Please do not confuse Garvey Kia with Garvey Hyundai. I recently had a great experience at Garvey Kia. The sales staff, sales manager and business manager were awesome to deal with! They were very responsive and quickly would get back to me when I had questions before and even after the sale! It was such a great experience that I actually went back a month later and purchased another car! I cannot say enough good things about this dealership.
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August 2023 by John M.
Thabk you very much for the hospitality Evan! Took hours out of his car to get us into a new vehicle THAT day!
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August 2023 by Lisa B.
I HIGHLY recommend Garvey Auto Group and my salesperson Nathan Byrnes provided me with top notch customer service!!!
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July 2023 by John W.
Martin and his team go out of their way to make buying process smooth and streess free.
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March 2021 by Carson D.
I've only had sub par experiences here. From routine maintenance to attempting to buy a car. Being in sales myself I couldn't fathom someone calling looking to buy a car and not making a sale, but that's what happened twice. My experiences with Garvey Kia actually made me change away from kia, and I loved my kia so that unfortunate. Avoid this place, the negative reviews are accurate.
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December 2020 by Dave E.
They don't stand by their used vehicles.I bought a used vehicle from them this fall for $27,000. Upon delivery, and after signing the papers, I was told there was only one key. After much discussion, they simply would not absorb the cost for a second programed key.There was also a stain on the ceiling in the rear of the vehicle. I cleaned it and thought nothing of it. It came came back after a few weeks. I just assumed I did not get it completely the first time, so cleaned it again. After a few months, I finally realized it is a water leak that appears after each rain storm. I normally park inside at night. When I spoke to the service department, I was told that after 30 days, they are not obligated to do anything, and for $120 per hour they would "look at it".
