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January 2024 by shpdog 11
Bank froze my cashier's check, for no valid reason, and took multiple phone calls and branch visits, three separate scans of my license , and an affidavid signed to finally get it unfrozen. No joke. Bank showed no sense of urgency whatsoever to unfreeze my cashier's check, and the banker I was dealing with, Katrina, was unapologetic, rude, and even gossiped with another Key bank employee on the phone right in front of me. Took my money and went to a local community bank where they know how to treat customers.
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January 2024 by Gfalls 3070
I decided to ignore all of the horrible reviews of this bank and opened up a simple checking account, while I still had most of my banking being done with an out of state bank. Biggest mistake of my life. For simply depositing a check for someone else, who was not only present inside the branch, but showed his driver's license and verified with the bank representative that his check could be deposited, my account is now frozen, and will be frozen for a minimum of TWO WEEKS! Their "fraud department" is a complete joke, with no staffing available to handle the boatload of erroneous account freezes they do on a weekly basis, for completely eorroenous reasons. God help you if this is your main bank. I'd be suing them if it was. Worst experience I have ever had with a bank in 50 years.
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November 2023 by Aryana Butler
last week i went cash my pay check with no issues but this week i was told i couldn’t with no real explanation at all.
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October 2023 by Steve
Changed ownership of my account without talking to me 0/10
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September 2023 by Laura Mccaffrey
Who doesn't have an ATM in the lobby with 24/7 access? This bankWhy? Because falling out of your car to use the drive up is the way. I despise fee bank.The people who work here are very nice, It isn't your fault I am two feet tall.
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December 2022 by Emily DiSiena
The absolute WORST when it comes to fraud protection. Do yourself a favor and weeks of frustration DO NOT USE THEM
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June 2022 by jay dunbar
Slow and delayed services hosted by ignorance and judgmentalness. Slowest bank to get money to you. Inappropriate holds put on accounts and unprofessional customer support.
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February 2021 by Josh Russell
Teller Paula was rude, very disrespectful and unprofessional. Blew my issue off by directing me to the tell service line that intern directed me back to the bank stating I had to go inside. I was never offered curbside service do to my disability and I was treated like I was deliberately trying to be a problem when in fact I offered to go out to my vehicle just to be ignored like I didn’t exist. I then spoke with another KeyBank employee who kindly offered cube side service so I proceeded to my vehicle without hesitation. The disrespectful behavior could have easily been avoided she should be fired for such behavior to a customer
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February 2021 by Foothills PMCO
Atrocious bank to do business with. I have been a keybank customer for 6 years on a personal level. During that time I had minimal issues. However, once I established a business I chose to continue business with key. What a terrible mistake. Quite literally speaking, anything that could go wrong-has. They hire anyone with a pulse and throw them into management positions, with no background, education or common sense. Not too mention majority of their tellers are totally incompetent. I receive attitude from several on a regular basis. I have been short changed on 3 occasions, then denied refund of my own money. The "back office" is their go - to excuse / Iron curtain they utilize for blame anytime they make a mistake that costs the customer fee's associated with their own money. Do yourselves a favor and go elsewhere. I wouldn't reccomend them to my worst enemy. The only reason they get a single star review simply is from not having a choice of "No stars ". I am taking my business and personal accounts to NBT.
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June 2020 by Nadir Babck
I try to be positive and give chances as we all Have tough days once in a while, however this is the worst banking experience I have ever had. It’s not only waiting for almost an hour in drive thru but also not getting job done. During last 9 months I don’t recall one good experience with branch, except when I was opening my account which I have to wait for approximately 30 minutes before an employee approached to talk to me. It’s sad to write such negative review but I want share my many bad experiences with this bank/branch. The new Manager is of no help at all; the previous manager asked me for paperwork which was the last step to take care of my task, the next week I went there, they told me he got transferred. The new manager had no clue about what I was talking, I have to show texts and emails to believe. Then he said oh yeah, sorry that request was rejected.
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May 2020 by Melisa Roberts
Been sitting in line at the drive thru for 15 minutes without moving. 9 cars ahead of me. It's like this everytime I come here. Slowest service I've ever seen from a bank.
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September 2019 by Denise Higgins
I've never had an issue with this bank. In fact, it's the only bank that hasn't given me any issues. I've had it since 2014. When they told me it was hassle free, it's stayed that way. Not like other Banks that change things on you after a year because they can, which end up costing you fees just to have an account, or that suddenly charge because you don't make their minimum amount. I hope to never have to find another bank again.
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September 2019 by Susan Cooper
I just had my account frauded, new bankcard issued but i hopenthe funds will be refunded back to me. I didnt authorize this...if it dont get issued back to me,i will be going somewhere else
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August 2019 by Sarah Campagna
Don't listen to these other clowns. This branch is fantastic. They always help me with everything I need and they're very polite and have great character.
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May 2019 by Jay Thompson
Charged $7.95 to cash a state issued check drawn from Key bank because i don't have an account there... Go anywhere, literally Anywhere else.
